Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Horrible - constant circles with no way out
on February 10, 2026
Posted by: DoublyFedUp
from Florida
Awful...worst ever. I will switch next year to something else. Kept insisting on putting my automobile in for business use. Since I do not use my vehicle for business, this was a total waste of time...three evenings spent trying to get rid of it. If I call for help (AI was also useless), they want to upcharge me significantly. Finally filled in slop just to be able to file. At least it accurately says "0" for business use. Time to switch to something more user friendly and better supported.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It was relatively easy to file
on February 10, 2026
Posted by: Bobby0128
from Minnesota MN
My experience was really good although there were a few glitches.
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo is Great!
on February 10, 2026
Posted by: Snackie226
from Demopolis, AL
Turbo walks you through all the steps, carries over prior year information from income sources and the Experts are amazing! Nubo helped me find more deductions.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Not as happy as I used to be
on February 10, 2026
Posted by: KepCat162
from NH
Turbo Tax wouldn't download because I didn't have Windows 11, and I DID have Windows 11. Since I only had one day free to do taxes, I spent 6 hours on this 2-hour job. I wanted to use last year's info, but oh, no! Not compatible. A good product has let me down.
Response from turbotax.intuit.comBy TurboTax Care Team, March 1, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good details
on February 10, 2026
Posted by: MikeyHeb
from Mississippi
I like the accuracy and detail. But it is fairly expensive. I would like to see better rates.
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
had difficulties this year
on February 10, 2026
Posted by: helpmecope
from Washington
If you're not good on the computer, not easy to navigate, I prefer the turbo tax with a cd. way easier for me anyway.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on February 10, 2026
Posted by: Bradley134
from NJ
Easy to use, user friendly, seems accurate after putting info in
Response from turbotax.intuit.comBy TurboTax Care Team, March 6, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax Online
on February 10, 2026
Posted by: Marnees
from CT
The online version was harder than the desktop version.
Written by a customer while visiting turbotax.intuit.com