Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,603 Reviews)
Rating breakdown 49,603 reviews
5 Stars
36,147
4 Stars
6,019
3 Stars
2,813
2 Stars
1,795
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Over-Complicated and Over-Priced
on March 2, 2025
Posted by: Adam1980000
Submitting often goes in circles, and payments are not up-front or honest.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is very helpful
on March 2, 2025
Posted by: MJWolf1983
from North Georgia suburb
Doing our Taxes is never enjoyable. Thank goodness we do it once a year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Tubo tax more like Turbo trash
on March 2, 2025
Posted by: AnnoyedAnon1
turbo tax is a scam in my opinion. To be forced to upgrade to max when it let me enter in my documents just fine is ridiculous. Especially for something that can be filed for free. AND for the basic to cost 60 dollars alone? It's overpriced like crazy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Don't do it. Low ball bait and switch.
on March 2, 2025
Posted by: Plebian596
from Oklahoma City
This felt like a complete bait and switch with the filing fees at the beginning versus what it actually cost to file at the end. Also, the frustration of the constant shameless plugs of "do you want to upgrade" but your screen "hit a snag" every two minutes was about as obnoxious as the state taxes I filed. I'm so frustrated with the seemingly new setup and review for this system, especially when Turbo Tax fills in boxes of certain forms that I assume are being done correctly, but when I "need to review" something, it takes me to the actual form, which I have not seen the entire time because that's not how you set up the formatting on your page, leaving confusion (likely intentionally) so people will pay to upgrade to another tier of Turbo Tax service. Susan, I'm disappointed in the system and have been for two years running. I'm sure no bot or CEO cares, but I won't be using you anymore. I was left feeling super frustrated with a desire to run to the nearest local office (if I could find one) and be antagonistic to the people there.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
5 Star
on March 2, 2025
Posted by: Grump Pop
from Florida
5 Star Service!! Easy to walk-through each step and Turbo Tax makes it simple to navigate the IRS system.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and easy!
on March 2, 2025
Posted by: mwhip
from Ogden, UT
Turbotax is my go to! When I don't have anything too complicated, I like to use it to maximize my return and not have to deal with the hassle of using an accountant.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I DOO NOT HAVE ANYTHING ELSE TO ADD. THIS IS ALL.
on March 2, 2025
Posted by: 8759
I USE TURBOTAX EVERY YEAR AND IT IS ALWAYS GOOD FOR ME.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is wonderful.
on March 2, 2025
Posted by: ASUNUT
I made 1 call. Courtney (I think) returned my call within 5 minutes. She was very knowledgeable and pleasant. Very helpful.
Written by a customer while visiting turbotax.intuit.com