Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,603 Reviews)
Rating breakdown 49,603 reviews
5 Stars
36,147
4 Stars
6,019
3 Stars
2,813
2 Stars
1,795
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Good experience except for the sneaky tactics
on March 2, 2025
Posted by: LiamSL
from CA
I like aspects of the software, like how easy it generally is to navigate and the additional information you can get when you need it. However, I do not like how frequently and at times sneakily they try to get you to spend more on their services. A good example of this is the view towards the end that looks like it is about how you want to receive your funds (direct deposit to your credit karma account or your bank account up to 5 days earlier). I missed the "no thanks" at the bottom indicating that this screen was optional and was surprised to see $70 of additional fees added for "processing". Going back through I figured it out and how to remove it, but it just felt so underhanded and sneaky.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Just Awsome
on March 2, 2025
Posted by: dburtbax
I can't thank TurboTax enough. I used it for years and was getting discouraged and had gone to another service. After my frustrating experience this year with another tax software, I came back! This was so easy, and I was really done in 50 minutes. But had a little trouble with Captcha getting stuck on my submission page. But after texting Help and the suggestion to refresh my browser, Wow I am done!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Overhyped and expensive for what it is.
on March 2, 2025
Posted by: GA taxpayer
from GA
Honestly it was a littler harder than I expected it would be. There were fees that popped up that surprised us and you were stuck in the middle of completing something and then to continue you had to agree to the fees. In the end it seemed to push you toward accepting a fast return for yet another hidden fee. In the small business area I felt completing a schedule C on my own on the IRS website would've been easier...it was not that accurate through the software and was far more confusing than the IRS form.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax is ok but the personal help is amazing!
on March 2, 2025
Posted by: GSWLBW
We had an awesome experience with Ms. Jackie. She was patient and persistent. It took over an hour to discover the problem but she was determined. We were befuddled but she never gave up. Thank you Ms. Jackie!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Never let me avoid premium service
on March 2, 2025
Posted by: Tricked Loyal Customer
from Indiana
I have always enjoyed your services, however, this year you prevented me from getting my free Veteran's filing. Even your help function stating how to remove Premium didn't work. I restarted multiple times at the beginning to look for the hook to use basic/free service, but never found the button. You have let me down this year.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is fast, easy, and convenient!
on March 2, 2025
Posted by: Merti
from Virginia
It's easy enough and provides plenty of explanations if you don't understand or have questions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good
on March 2, 2025
Posted by: heygal903
Good Good Good Good Good Good Good Good Good Good Good Good Good Good
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Taxes are Taxes
on March 2, 2025
Posted by: Manster 2000
from TX
Taxes Are Taxes. Made it smooth-good overall explanations for my questions
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com