Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,603 Reviews)
Rating breakdown 49,603 reviews
5 Stars
36,147
4 Stars
6,019
3 Stars
2,813
2 Stars
1,795
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is great!
on March 2, 2025
Posted by: BethEff
from United States
Turbo Tax makes the process simple, with straight forward questions, and they're great at helping to find deductions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great online chat help
on March 2, 2025
Posted by: MyJeff
from SC
Quick responses that were easily understood and followed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on March 2, 2025
Posted by: Taxes2025Matthews
you rock .Easy i got it done i 2days about 2 hours
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Really upset with the hefty fees.
on March 2, 2025
Posted by: zc97
from colorado
Way too expensive. Ridiculous. I will be finding other alternatives for next year.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
So disappointed in your online product!
on March 2, 2025
Posted by: JudyMan93
from Surprise, AZ
I have filed taxes with Turbo Tax's CD for 18 years. I loved it! It walked me through every situation, kept track of my refund (or tax liability) instantly at the top of the form. It was user-friendly and I trusted the results.
Your online product makes me look for the situations that apply (it took forever to find the area to put my 1099 B results). When information was transferred to my state return, it ended up showing a refund of $37,260! I could find no way to correct that. I had no choice but to delete my return so that it wouldn't be automatically e-filed. The bottom line is, I paid double what I have paid in the past for your CD for an extremely inferior online product. I don't need stylized people dancing across the screen, I need a user friendly product that will restore my trust in your calculations.
Your online product makes me look for the situations that apply (it took forever to find the area to put my 1099 B results). When information was transferred to my state return, it ended up showing a refund of $37,260! I could find no way to correct that. I had no choice but to delete my return so that it wouldn't be automatically e-filed. The bottom line is, I paid double what I have paid in the past for your CD for an extremely inferior online product. I don't need stylized people dancing across the screen, I need a user friendly product that will restore my trust in your calculations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great product
on March 2, 2025
Posted by: nbraaten
from MN
Very helpful. Answered almost all questions that I had while filling out the taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Frustrating
on March 2, 2025
Posted by: Helaine1
from United States
For the second year in a row, it would not allow me to e-file. It kept saying I had a number wrong for a RMD account. I checked it a dozen times and everything was put in correctly. It was the exact number on the 1099-R form. I find this very frustrating!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great product
on March 2, 2025
Posted by: Chessman74
from Santa Ynez,CA
Very easy to use. Had all the selections I needed.
Written by a customer while visiting turbotax.intuit.com