Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,603 Reviews)
Rating breakdown 49,603 reviews
5 Stars
36,147
4 Stars
6,019
3 Stars
2,813
2 Stars
1,795
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is easy to use
on March 2, 2025
Posted by: Popeton
from Fl
Easy and convenient!
I have been using it for many years
I have been using it for many years
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love it!
on March 2, 2025
Posted by: kangaroo49
I have a great time doing my taxes with turbo tax. I love how it takes you through one step at a time. Very easy and a wonderful tax preparation service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
taxes are done
on March 2, 2025
Posted by: slen357
very easy to use very help full use it evey year thanks
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
ok
on March 2, 2025
Posted by: Tim0113
from Dexter Minnesota
Works well could use compatibility with more banks
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on March 2, 2025
Posted by: ZachHumm
from OHIO
My experience with Turbo Tax was great. They made the process simple and easy.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is user friendly
on March 2, 2025
Posted by: ktomek10
Turbo tax makes filing taxes a breeze even for the novice.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Very good - but missing a much appreciated feature
on March 2, 2025
Posted by: Denaa
I was VERY disappointed that my product no longer included the Refund Meter at the top of the page. (In previous years, this would provide a running tally of my refund/owed amount based on the info provided so far.) That feature gave me a feeling of security as I progressed through my documents.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Awful & Annoying - Why Change a Good Product?
on March 2, 2025
Posted by: PFN11
from Florida
This new direct purchase product is horrible as compared to the many year's I have purchase Turbotax at retailers and downloaded it to my pc/laptop. The interface/walkthrough is a far cry from the prior year's software. Very non user friendly. The "Forms" access is gone where you could easily check the details when needed while going through drafts of the return. The software never asked me if my wife and I received social security when our occupations are "Retired" and we are both 70 years old. It took me a long time to figure out how I could find a way to input our SSI earnings, tax withholding and medicare data. Another thing the software did not ask me was whether I wanted to apply all or a portion of the calculated refund to next year's taxes even though I did the same thing last year. Again, it took me searching around to finally find where I could have my entire refund applied to next year.
I also found it very annoying that the software continually tries to sell me online assistance when I have never asked or needed it. Yet it kept coming up that for another $100 or so I could speak with someone. All about the money!
In summary, I cannot fathom why you would not keep the same look and feel that you had on the retail product in this new direct online sale product. For next year I am going to look at other options.
I also found it very annoying that the software continually tries to sell me online assistance when I have never asked or needed it. Yet it kept coming up that for another $100 or so I could speak with someone. All about the money!
In summary, I cannot fathom why you would not keep the same look and feel that you had on the retail product in this new direct online sale product. For next year I am going to look at other options.
Written by a customer while visiting turbotax.intuit.com