Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,604 Reviews)
Rating breakdown 49,604 reviews
5 Stars
36,148
4 Stars
6,019
3 Stars
2,813
2 Stars
1,795
1 Star
2,829
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
excellent user experience
on March 1, 2025
Posted by: pharosy
Excellent user experience. The only problem was an unusual city tax was rejected, but since this is a new item, it's understandable that the software needs some fine tunning.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
some what
on March 1, 2025
Posted by: bossman46
from ill
cost a lot more than i want to file i did not no it cost so much
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
ridiculous, complex, gets worse with each year
on March 1, 2025
Posted by: alex9913
from texas
it required me to purchase premium though i did not need it for my tax. i had just losses when i sold ETFs and that cause me additional $50 expense on top of those losses! it's ridiculous. it tries to sell stuff i don't need, like that additional 69 "max", and makes it absolutely unobvious how to remove that from purchase. just money milking machine as the whole tax system.
Pros: My employment status changed this year, I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to navigate
on March 1, 2025
Posted by: Daughter54
easy to navigate and file our taxes for year 2024!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great help
on March 1, 2025
Posted by: JC 234
IT WAS A VERY BENIFICIAL EXPERIENCE FOR THE LAST SEVERAL YEARS
THANK YOU
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Pleasy Pumpkin Squeeze for anyone.
on March 1, 2025
Posted by: Okreferee99
Forms and Questions are easy to understand. Its like plug and play.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on March 1, 2025
Posted by: Av123456
from schiller park IL
great layout simple access to other issuers to get the proper information.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Disappointed and frustrated with this product
on March 1, 2025
Posted by: Blind Potato
from Orlando, FL
It was difficult to work on certain sections and forms of my return without going through tons of prompts. I had a huge problem that prevented me from filing this return after paying. Why not address and clear up all the problems before you prompt me to pay you? This program kept giving me errors looking for royalty income on my Pensacola rental property. There was no royalty income. I could not delete the section that error was coming from. I kept putting a zero but didn't change anything. I reentered the 1099 info sections 1- 3 but still kept asking for royalty income. I gave up trying to fix it and just deleted the entire property and reentered the data. This created another mess since nothing transferred from previous returns filed with you. I then had to dig up records from previous years of returns which is why its been almost a day since I paid you. However, I obviously missed some capital improvements and depreciation items since my income went up $4k for that property and made my return go down $1k.
Even after reentering data on the Pensacola property, I still had trouble from this program transferring income from your questions to the schedule E. Why should I pay you $99 if you can't transfer info from previous years and I still have to fill out info on the Schedule E? You obviously have some glitches that have cost me a lot of time, frustration, and $1k in my tax return. I've used this product for a long time. I'm trying someone else next year. I'm extremely disappointed and frustrated with your product.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com