Quick and easy. I grew up in a family where we always saw a CPA, so when I started doing my taxes I went to him as well. I liked asking questions, but a couple of years later, he retired. I started on Turbotax and won't be looking back.
Seemed more complicated this year and took a lot longer to complete, even though the program should have had all my information from last years return.
I enjoy the ease of use. The explanations are easy to understand and helpful. I appreciate that there is an option to get more information by the items as you complete.
Pros: My employment status changed this year, I bought or sold investments
This is simple and easy. My only complaint is the redundant number of times you ask if I want to include MAX. Please stop prompting your customers with this; it is annoying and unnecessary. If we declined it, then that is our final answer. There is no uncertainty in our first response, and it won't change at any point during the process.
TurboTax has always simplified the tax process. I've been told to go to other places; however, TurboTax allows me to work on my taxes at any given point of the day or night.
Been doing it for years now. Maybe almost two decades. It's simple, easy, fast, and convenient. Never been audited. But I'm glad to know they'll represent me.