Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
turbotax is great!
on February 12, 2026
Posted by: PayDay424
from california
I have you used your service for several years. It easy and great tool.
Response from turbotax.intuit.comBy TurboTax Care Team, March 15, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not very good. Was better previous years.
on February 12, 2026
Posted by: JannePo
from Texas
Not great. I purchased the one to do on my computer but it made me do the online version. At the end, I never received an option to print out the whole copy for my records, only part that popped up to print was the 1040-V. I had to look up Military pensions online to see if they were qualified or non-qualified. Another thing I had to look up on my own was what a 2210 was. Another problem was that the previous year turbo tax form was supposed to be stored on my computer. I found the file but online turbo tax said the file was corrupted. I have purchased TT for 5 yrs now. Had to type all info in.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EASY AND QUICK
on February 11, 2026
Posted by: FROZEN NORTH 15
from Michugan
VERY EASY TO FOLLOW STEP BY STEP DIRECTIONS. THE IRS SYSTEM CAUGHT ONE NUMBER WRONG IN AN EMPLOYER ID AND IT WAS EASY TO GO BACK IN AND CORRECT THE NUMBER.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 15, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Patient humans!
on February 11, 2026
Posted by: Annie Doo
from Tennessee
Lance, Jackie, and a third woman whose name escapes me at the moment, all were helpful and patient with me when I was tired and cranky. No wonder! Jackie helped me figure out I had accidentally started a brand new account.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is a very good product
on February 11, 2026
Posted by: DGD20
from Missouri
Have used Turbotax for several years, this was the first time online without a disc. It seemed a bit more confusing than the disc, but fairly easy to use. It didn't prompt to enter an IP PIN and had to search where to find the spot to enter.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent agent
on February 11, 2026
Posted by: Tayetayetaylor
from Georgia
My agent to a awesome job we walked through the error code I was getting and she was real sweet and patient with me I been using turbo tax for years and will continue to
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're grateful for your feedback, and pleased that your experience with our tax team was a positive one. Thank you for allowing us to assist you during this tax-filing season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy but slightly repetitive
on February 11, 2026
Posted by: FonzT
from Florida
Turbo Tax is usually great, but this go round seemed to be quite repetitive. Understandably so for security reasons which is also a plus. Overall great!
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is still good
on February 11, 2026
Posted by: MalikMF42
from New Hampshire
i loved how the software provides interactive notes to help understand the terms and forms needed when filing. I've used TurboTax every year since I needed to worry about taxes and it has always been accurate and provided me the best possible tax return. Thank you, TurboTax, for your great support in helping me file every year.
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com