I've filed my taxes with turbo tax for several years now. Always a clear understanding and easy to use. Even with allot of changes this year, it was easy.
I've been using Turbotax for years and every year they find a new way to frustrate me. They want to charge $40 extra to use your refund to pay their already ridiculous fees. After finding this out I decided to switch to paying with a card. There's no tab for payments, I had to go all the way back through the federal and state filing tabs to find this section again.
They also pressure you to upgrade your plan multiple times. JUST LET ME KEEP THE PLAN I CHOSE AT THE BEGINNING.
If I can give them credit for one thing, their website is one of the easier services to understand. I eventually just gave up and filed here because I didn't feel like re entering everything else through a different service.
Next year I will be using one of the many free tax filing services you can find on IRS.gov and I encourage anyone who's looking to file their taxes for free to do the same.