Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Turbotax 2025 is not that user friendly
on February 13, 2026
Posted by: johnnypapa1949
from connecticut
Experts were a big helpin resolving my questions however the software this year is far worse than 2024. Very difficult to navigate and find how to get to the forms and the tools feature
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
confusing
on February 13, 2026
Posted by: On Line Turbo2
from Michigan
I have always used the disk the on line turbo tax is not user friendly!!! Its harder and confusing. What made Turbo go to on line I think we should have had a choice.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great once I figured out the new format.
on February 13, 2026
Posted by: Dblplay
from Virginia VA
I may have missed it, but it would have been helpful to get a short briefing on the new (from last yr) format. Once I figured it all out I felt it was superior to the previous one. Much easier to use and efficient.
Response from turbotax.intuit.comBy TurboTax Care Team, March 17, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Overall, Turbo Tax is a good product.
on February 13, 2026
Posted by: RichWein
from Wisconsin WI
I have used Turbo Tax for many years now. Overall, a very good product, easy to use and understand. This year, a problem with my Wisconsin return related to my retirement income caused the return to be rejected by the state. This is the first time I have had a return rejected. Not exactly sure what the problem was but it appeared to me as though it was a programming problem by Turbo Tax. I have re-filed, I guess we will see what happens. Federal return has been accepted.
Response from turbotax.intuit.comBy TurboTax Care Team, March 17, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Works well
on February 13, 2026
Posted by: MJL609
from Pennsylvania, PA
Worked well. Haven’t used in a while and I found it easier to use than I reembered from prior times.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 17, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on February 13, 2026
Posted by: Judysfinds
from Texas
If you can read and you ubnderstand Turbo Tax is easy. If you don't understand, just follow the prompts for explanation. Great Product.
Response from turbotax.intuit.comBy TurboTax Care Team, March 17, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX IS VERY GOOD
on February 13, 2026
Posted by: TAX PLAY BOY
from florida
best tax online system that i have used for both business and personal information.
Response from turbotax.intuit.comBy TurboTax Care Team, March 17, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the way to go.
on February 13, 2026
Posted by: Djones1949
from Tennessee
Fast and easy to follow instructions. Help to add deductions also.
Written by a customer while visiting turbotax.intuit.com