Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Was a breeze
on February 14, 2026
Posted by: BMamma
from Wisconsin
Easy to use, love the step by step instructions. Been using for many years.
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love TurboTax, been using since their beginning!
on February 14, 2026
Posted by: Justdoinit
from AZ
TurboTax is easy to use, quick to go through, and accurate since the company first became available for consumers & businesses.
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWESOME
on February 14, 2026
Posted by: PANADA
from CT
WORK EXPERIENCE WITH TURBO TAX WAS GOOD HAVE NO PROBLEM FILING MY TAXAS WITH TURBO TAX THANK TURBO TEAM....
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good service, too pushy with paid extras
on February 14, 2026
Posted by: BendersHockey24
from Michigan
Very good service in general, but I do not appreciate the two standard options for payment being opening an account with you or paying you even more money for a rapid deposit I and most other people don't need. A standard, free direct deposit to my bank account should be the default option, yet for you it isn't even presented as one.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax works!
on February 14, 2026
Posted by: Dave5843 Autumn
from North Dakota
Turbo tax did a great job explaining things I was not 100% sure about. Easy product to use.
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I have used TT for many years and had no problems
on February 14, 2026
Posted by: Phil1843
from MA
Sometimes a bit hard to follow for an 82 year old man but I got through it.
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
mostly helpful
on February 14, 2026
Posted by: MBL1
from Minnesota
It was really confusing when you were giving me a deduction of the Qualified Business income. I didn't have any business income as far as I knew. It would have been helpful if you would have called out that you can get this if you have information in Box 5 of a 1099-DIV form. I spent quite a bit of time trying to figure that one out.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
BEWARE - YOU CAN DOWNGRADE!
on February 14, 2026
Posted by: BEWAREbyKobi
from FLORIDA
I HATE THE UPCHARGES - SO SNEAKY. Please know that you CAN downgrade the product.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com