I have used Turbotax over multiple years without much of an issue, however this year, many of the questions or references to specific lines on tax documents were either incorrect of not specified. I'm sure this is so I would upgrade and pay more money for the tax help that I haven't required ever before. It has officially gotten as expensive as paying an accountant to take care of it for me which is what I will be doing next year. Same cost minus the headache. Turbotax has turned into a money grab.
You spend too much time trying to upsell. I find it very predatory. How many times do I have to say that I don't want to upgrade, use credit karma, or agree to have my info splashed all over the net?