Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Great jon
on February 14, 2026
Posted by: Cg06
from Minnesota
Super easy, the prompts guided me through the process, they were super helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, March 13, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is easy to use!
on February 14, 2026
Posted by: JK6755
from New York
Low price to file. Easy to enter information. TurboTax lets you know about problems. Gives to help to correct problems.
Response from turbotax.intuit.comBy TurboTax Care Team, March 13, 2026
We're happy to hear that you were satisfied with your filing experience! We're grateful to have you with us and look forward to helping again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Works For Me
on February 14, 2026
Posted by: RumFrank66
from IL
I have been using Turbo Tax for several years now and i have NO complaints. It's fast, efficient, comprehensive, and informative. The numbers all look correct. It feels like a person handling my tax forms. I get peace of mind using Turbo Tax.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 13, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax
on February 14, 2026
Posted by: bobbyray13
from NE
Did not feel same confidence with product as I have in the past.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome
on February 14, 2026
Posted by: Rosetti
from California
I had a different payroll experience this year and worked with Robert S. on chat/phone and he was great. Support was quick and I could tell he understood my questions, looked up information for me and resolved one of my issues. I appreciate the step-by-step process of Turbo Tax. I use it every year. Highly recommend.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 13, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Issue with self-employed estimated taxes
on February 14, 2026
Posted by: AwH_
from TN
This was my first time filing as self-employed. During the year I made quarterly estimated tax payments. The Turbo Tax walk thru was not clear at all as far as entering the estimated taxes that I paid.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax needs updating for consistency
on February 14, 2026
Posted by: M734
from Alaska
Directions did not match reality. Links did not link. I had to hunt and peck for example - entering Estimated Tax Paid, Form 8606.
Titles (Example Morgan Stanley) did not include account numbers. I have 8 accounts and it was difficult to judge which had been reviewed and which had not - imports also needed an identifier in the title. I mistakenly imported an account 2xs - what a mess that was.
Also references in directions did not always get the reference or link correct. Fro example, If I knew how to get entry page for Estimated Tax payments I would not be asking - Directions start of "Navigate to Estimated tax...." I finally found it - with much frustration along the way.
And SUBMIT button for this review is not working....'cause I didn't fill in a Nickname...then I didn't fill in a Nickname that met Nickname criteria when all I wanted to do was submit comments.
Titles (Example Morgan Stanley) did not include account numbers. I have 8 accounts and it was difficult to judge which had been reviewed and which had not - imports also needed an identifier in the title. I mistakenly imported an account 2xs - what a mess that was.
Also references in directions did not always get the reference or link correct. Fro example, If I knew how to get entry page for Estimated Tax payments I would not be asking - Directions start of "Navigate to Estimated tax...." I finally found it - with much frustration along the way.
And SUBMIT button for this review is not working....'cause I didn't fill in a Nickname...then I didn't fill in a Nickname that met Nickname criteria when all I wanted to do was submit comments.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax
on February 14, 2026
Posted by: BillSeinka
from Alabama
Very confusing self data entry for the need to self entry.
Written by a customer while visiting turbotax.intuit.com