Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,652 Reviews)
Rating breakdown 49,652 reviews
5 Stars
36,177
4 Stars
6,029
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
HORRIBLE EXPERIENCE
on February 6, 2025
Posted by: CUSTOMER FOR 13 YEARS
I've been a customer for 13 years and it's getting worse each year and very cumbersome and time consuming. Turbo Tax estimate was 1 1/2 hours and it took me 4 1/2 hours and that was for a standard deduction, non itemized return!!! I was not able to import a simple W2 and parts of the system were not working and received an error message for Explain my numbers and other areas=.Oof! We've hit a speed bump. We are working on a fix, but it might take a bit. Check back later when we're ready to roll. The imports for Coinbase were way off and imported all my transactions from 2019 and created more error messages and it actually should have just indicated that I had no transactions to report for 2024. I had to delete all the Coinbase transactions manually going back to 2019. There were other issues also but my mind is so overwhelmed after nearly 5 hours. It also duplicated the 1099 dividend, interest and income forms that I already entered and displayed them as not entered yet. Yes, it was one big frustrating mess and I will now finally have my late dinner at 10:30 PM. I will honestly consider using another service next year that has more accurate import features and takes much less time for using the simple standard deduction.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on February 6, 2025
Posted by: tjavis
simple easy great done with no issue best way to do taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on February 6, 2025
Posted by: Jaybird 56
from Carson City, Nevada
Always easy to file a claim with Turbo Tax every year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is the best
on February 6, 2025
Posted by: Korenich1981
from Engadine, MI
I've used turbo tax for several years now and I am very pleased with the results.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Is awesome
on February 6, 2025
Posted by: AbryllR
turbo is great every year. It gets better every year as well and it's so much help if needed
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
8 years and still going with TurboTax!
on February 6, 2025
Posted by: TrumpFan85
from Maryland
I love how it fills in the information from previous years. Program works well and is easy to use. Has helpful tips while entering the information. One less star for the constant ad pages they have to boost the level of service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great!
on February 6, 2025
Posted by: Silverfoxxx123
Very reasonable for the price and very thorough excellent service! I recommend them to anyone doing their own taxes or hiring them to do it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2025
on February 6, 2025
Posted by: Robert_V
from grants Pass, or
Was fast and simple. Very easy to use
Very friendly operating system
Very friendly operating system
Written by a customer while visiting turbotax.intuit.com