Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Use Turbo Tax for Easy Filing
on February 14, 2026
Posted by: MsIzzyM
from CA
Easy to use if one tax form filed. Very simple questions to go through online or desktop version.
Response from turbotax.intuit.comBy TurboTax Care Team, March 14, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Not user friendly for experienced users
on February 14, 2026
Posted by: TurboTax pay attention
from TX
I'm not happy with TurboTax deciding what version is best for my return. Previous years the deluxe was only necessary but you decided that premium had to be used and gave me no alternative. Your new selection system sucks. Let users decide, not TurboTax.
Response from turbotax.intuit.comBy TurboTax Care Team, March 14, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on February 14, 2026
Posted by: moolinda
from Utah
Love doing it online. Fast and easy! There is help if I have any questions.
Response from turbotax.intuit.comBy TurboTax Care Team, March 14, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I like Turbo tax and it's format
on February 14, 2026
Posted by: Paul743
from Arizona
It was easy and I asked questions when uncertain. The format is user friendly and makes it very easy to file my taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 14, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is great
on February 14, 2026
Posted by: lilo777
from iowa
great, easy to use, but the fees add on at the end.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not as thorough as before
on February 14, 2026
Posted by: CC316
from CO
Support gave us the wrong information. We needed to adjust our IRA to ROTH conversion amount and were told to contact our investment company instead. The software this year was not as easy to navigate for this as it has been in the past.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Service
on February 14, 2026
Posted by: bjg1313
from Nebraska
I have used TurboTax many years now to do my own taxes. Each year it gets better and better. I have learned so much about taxes and feel confident when using their service. The help tool is very useful. Interface is user-friendly. Features make it easy to file taxes and each year I am confident in the accuracy.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use.
on February 14, 2026
Posted by: 21EB
from South Carolina
Very easy to use, and takes the complexity out of the tax code.
Written by a customer while visiting turbotax.intuit.com