I use it every year because it is so easy to use! I don't have to stress myself out about what I am doing, it explains everything so that I can understand.
There is service degradation from last year. I work in software development and QA, and something has been lost from year-to-year with TurboTax. Incorrect amounts (discrepancy between 1040 and what displays on the screen for last year's taxes), changes not saved even when using auto save, some non-logical loops back to sections that have already been reviewed and confirmed by the taxpayer. This is part of the reason it took me twice as long this year than last year. May have to check out CashApp Taxes (free for any income level) next year.