Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,653 Reviews)
Rating breakdown 49,653 reviews
5 Stars
36,178
4 Stars
6,029
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
One minor item
on February 8, 2025
Posted by: Anonymous
from stoughton WI
The capitol gains portion of the forms were a little more difficult than I expected.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy taxes baby!
on February 8, 2025
Posted by: MikeSay87
from CA
Turbotax was quick and easy to use. It allowed me to make tax season painless.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome
on February 8, 2025
Posted by: Ecruz1
from Texarkana Texas
TurboTax saves a lot of time and the stress of having someone else doing your tax return and not getting all your money back. I really like it
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo
on February 8, 2025
Posted by: Anonymous
from sc
turbo tax is great, just charge alittle high. but its awsome
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is great
on February 8, 2025
Posted by: BRad787878
Easy and thorough. thank you for all your help!!!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not so great this year.
on February 8, 2025
Posted by: CyranodeBergerac
from Nebraska
This year, I encountered several issues while using the TurboTax program. Initially, not all tax forms were available in mid-January, requiring me to wait until early February when I received an email notification that the necessary forms were finally accessible.
Additionally, when entering my property parcel number, the system required a 13-digit entry, while my parcel number is only 10 digits. An online search revealed that many others experienced the same issue. Multiple searches confirmed that my parcel number, as listed on my official tax documents, was indeed only 10 digits. Online forms should be user-friendly, and taxpayers should not have to find workarounds to complete their filings. Ultimately, I found a (hopefully legal) solution by appending three zeros at the end of the number.
After completing my tax return and preparing to e-file, I was prompted to make a payment, which I understood and completed without issue. However, after paying over $100, the system repeatedly informed me that I could not file electronically due to a specific form. It then led me through a frustrating loop, asking for driver’s license verification and confirming whether I wanted to e-file—something I had already paid for. Each time, the system displayed a "SUCCESS" message, only to revert to the same error about the form preventing e-filing.
Eventually, I resolved the issue by logging out and back in, at which point my return successfully filed. I sincerely hope everything processes correctly, but this experience was unnecessarily frustrating.
Additionally, when entering my property parcel number, the system required a 13-digit entry, while my parcel number is only 10 digits. An online search revealed that many others experienced the same issue. Multiple searches confirmed that my parcel number, as listed on my official tax documents, was indeed only 10 digits. Online forms should be user-friendly, and taxpayers should not have to find workarounds to complete their filings. Ultimately, I found a (hopefully legal) solution by appending three zeros at the end of the number.
After completing my tax return and preparing to e-file, I was prompted to make a payment, which I understood and completed without issue. However, after paying over $100, the system repeatedly informed me that I could not file electronically due to a specific form. It then led me through a frustrating loop, asking for driver’s license verification and confirming whether I wanted to e-file—something I had already paid for. Each time, the system displayed a "SUCCESS" message, only to revert to the same error about the form preventing e-filing.
Eventually, I resolved the issue by logging out and back in, at which point my return successfully filed. I sincerely hope everything processes correctly, but this experience was unnecessarily frustrating.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome
on February 8, 2025
Posted by: Jaguar300s
I have been using TurboTax for years. It makes filing an easier process for me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great!
on February 8, 2025
Posted by: Carol0001
Easy to fill out on your own very affordable as well.
Written by a customer while visiting turbotax.intuit.com