Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Muy bueno
on February 15, 2026
Posted by: Anonymous
from Nort carolina
Muy bueno turbo tax ,muy fácil me gusta lo especifico que son
Response from turbotax.intuit.comBy TurboTax Care Team, March 16, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love it.
on February 15, 2026
Posted by: Fransomaganso
from CA
SECURITY IS SAFER ONLINE IN THE CLOUD. AND THE LAPTOP PRESENTATION IS VERY EASY TO FO LLOW.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
More expensive and less user friendly!!!
on February 15, 2026
Posted by: Grandma Sally
from Fl
Ripoff!! More difficult to use than EVER!! And more expensive to boot. Also now charging for direct bank deposit. Will look for another Tax Prep next year. Done with TurboTax!!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good
on February 15, 2026
Posted by: alexos2
from CA
Better than last year. less trick advertising. Question if the software is so good and reliable why offer "Tax experts"? Kinda makes me wonder??
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is Worth a Try!
on February 15, 2026
Posted by: Rev C Wat
from Indiana
For the most part, Turbo Tax is truly helpful. Some of the features that help designed to assist you in gathering the necessary information can lead to frustration because there may not be a simple yes or no to the question and therefore deciding what to include can be rather stressful. The FAQ section may not always give you the best response to those complicated questions. ON the other hand, it is very streamlined and easy to read. The ease in uploading and or accessing information from outside sources is quite precise and therefore convenient. I like the ability to snap a picture to upload documents.
I have used Turbo Tax for years, and the accuracy is spot on!
I have used Turbo Tax for years, and the accuracy is spot on!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo tax now sucks
on February 15, 2026
Posted by: your product is junk
from New York
Terrible took far longer than it used to and to much junk at the end
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
No longer my favorite tax prep software
on February 15, 2026
Posted by: Kath0001
from CA
#1 TurboTax needs to keep the user more connected to the tax forms and schedules and worksheets, as it used to. This year, the user answers questions but cannot switch to the forms and worksheets while in progress to examine them. This makes me uncomfortable. I hope I can find the summary sheets and comparison sheets that made prior versions of TurboTax so helpful. #2 It needs to allow the user to tell you that ALL data will be typed in. I should not have to answer this question repeatedly for every financial institution. It's redundant and annoying. #3 The Tax Tools function did not appear on my screen until late in the process. I clicked it and nothing happened. There should be a message under Tax Tools telling me what must be complete before the tool is active. I was concerned with saving and printing the forms and worksheets. #4 You need more categories on the left-hand navigation screen so the user can click in and out of sections in a more refined/precise way. This software made me repeatedly answer the same closing questions in order to leave a section. Precision has given way to a fake sense of "simplicity of using TurboTax." I used to be a big fan, but no more.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was helpful
on February 15, 2026
Posted by: Phillzy
from Lake Balboa,California
Very helpful through process. The steps were helpful and was great being able to go back and check for anything missing.
Written by a customer while visiting turbotax.intuit.com