Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Super easy!
on March 27, 2026
Posted by: Arul_Turbo12
from Indiana
The representative helped me a lot to fix all the issues. Thank you Selena!
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
We’re so glad our tax expert team could make your tax season a little easier. Providing human expertise when you need it most is exactly what we strive for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax has gotten harder to use
on March 27, 2026
Posted by: Todd525
from California
The person I talked with was very helpful and respectful. She helped me out tremendously, very helpful. I was grateful how much she helped out. Was able to finish up the taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the shout-out to our team. We know every tax situation is unique, and we’re happy our tax experts were able to provide the specific guidance you were looking for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love TurboTax
on March 27, 2026
Posted by: BRich1990
from Louisiana
TurboTax walked me through some complex tax issues and made them seem easy.
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!
on March 27, 2026
Posted by: JJCheng
from CA
I switched from desktop app to online, only one glitch, doesn't recognize I filed 2024 return with turbo tax. otherwise, it is great.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
worse
on March 27, 2026
Posted by: Anonymous
from VA
takes far too long: each year huge changes kills continuiry
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on March 27, 2026
Posted by: Thomas566889
from IA
Bobbi helped us out and she was wonderful! gggggggg
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We appreciate the feedback on your experience with our tax experts. Our goal is to ensure you never feel like you're filing alone, and we’re glad we could support you this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Review
on March 27, 2026
Posted by: Pratka
from TX
Turbo Tax walked me through with realative ease, thanks
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Disappointed!
on March 27, 2026
Posted by: Farns83
from Indiana
Have used TurboTax for over 30 years. Was extremely disappointed to find out that Its Deductible is not longer offered. Wil consider using another product in the future.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com