Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Making reveiw easier
on March 27, 2026
Posted by: Bud1954
from MIchigan
It is hard to get the software to show me the numbers on the actual tax form before paying the fee and filing the returns. I should be able to see how the numbers will look on the tax forms before payment. While I think that feature is available, it is hard to find.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Price over convenience.
on March 27, 2026
Posted by: E777T
from Louisiana
Way too expensive to use. Convenient, yes, but as a long time user, the price has risen way too high to use it in the future.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Cool
on March 27, 2026
Posted by: Tooley1001
from OK
I took the opportunity to use the tax expert to double check my return. I felt better knowing that my return was done correctly before I submitted it.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re so glad our tax expert team could make your tax season a little easier. Providing human expertise when you need it most is exactly what we strive for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
HATE THE UPSALE AND A BIT COMPLICATED
on March 27, 2026
Posted by: HLerere
from CA
The fact that I'm paying for the service and TT tries to upsale over and over and over again is horrible. Also, my taxes are super simple, not much to declare, however, it's still overly complicated with TT.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Deceptive Practices
on March 27, 2026
Posted by: Anonymous Shopper
from WA
Constant attempts to extract more money out of customer. Deceptive display tactics to get people to add things that are not needed like showing the $40 fast pay direct to bank account in one font away from the rest of the cost in another font and (hoping that some will say yes I want this to go direct to my bank account for $40 instead of paying the whole $129 not realizing the $40 is an extra fee. It is no realized because the option for direct pay to bank account (not fast) is not on the same page, rather it is shown later. All options should be on the same page and the $40 fee should be clearly shown as an extra with a subtotal for all fees. This is just one example of the distasteful tactics intuit uses that keeps me from a positive experience or recommending turbo tax to others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Cost is crazy
on March 27, 2026
Posted by: Dolphin63
from Levittown pa
Why do I have to pay to have my refund direct deposited and a fee to exile along with paying the cost to file. $200 is ridiculous. I do all the work. This is crazy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
it's great
on March 27, 2026
Posted by: bnc55
from florida
It is great. Simple to use. Very thorough. Recommend highly!
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is reall good
on March 27, 2026
Posted by: RandoHick
from GA
Well organized and complete. Seemed to accurately reflect my income tax situation.
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com