Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TURBOTAX IS SIMPLE
on March 27, 2026
Posted by: ES NATIVE
from MARYLAND
I'VE BEEN USING TURBOTAX FOR YEARS AND IT'S VERY SIMPLE TO USE. VERY HELPFUL
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Did the Job
on March 27, 2026
Posted by: Taffy Tuck
from Illinois
Helpful and easy. I'd like it more if it was a little cheaper, considering my taxes are pretty simple.
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
Thank you for the high rating and the candid feedback. We know our fees are an investment, so we work hard to ensure the speed and stress saved are worth every cent. We're glad our professional tax preparation could provide the peace of mind you needed this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love TurboTax
on March 27, 2026
Posted by: sodbuster22
from 3793 OXFORD DRIVE
Phone call help was exceptional. TurboTax is always great
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s rewarding to hear that experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Estimated taxes paid
on March 27, 2026
Posted by: Quitthissowhat
from California
I was surprised to see that I owed the Feds money, and then remembered that I paid estimated taxes, Turbo Tax did not ask me about this when I opted to go for the standard deduction. I was able to enter the amounts I paid, and now I get a refund. Glad I remembered it! This is the first time (after many years in a row) I wasn't asked about this. Makes me think I could have missed more???
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good system,
on March 27, 2026
Posted by: best096
from TN
I'm a tax person and normally like to see forms at times. couldn't find a way in this system. Happy to see the results work.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Desktop Version Preferred
on March 27, 2026
Posted by: mstrs
from OH
This is the first year I used Turbo Tax Online, but I prefer the desktop version. There were many interruptions in filing and the 58 minute estimated filing time compared to my actual online time of over 6 hours wasn't realistic. Some of the delay were interruptions, not understanding terminology, and searching my files for information. Also, the Online version on a different computer from where my previous desktop versions of Turbo Tax were, made it sound like I didn't file tax returns with Turbo Tax last year (which I did).
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome!
on March 27, 2026
Posted by: Kikisue
from Arizona
Turbo Tax is awesome. It was fast and easy to use. I'll never do taxes any other way.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Had Zero Problems
on March 27, 2026
Posted by: Big E 4653
from Utah
It was quick, accurate, and thorough. Would highly recommend to anyone.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com