Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Tax Expert Great
on March 27, 2026
Posted by: CatalHuyuk
from OH
There was an issue concerning the dependent credit f($500) for my adopted adult child not living with me which the software was not allowing me to input. Your tax expert was able to overcome this product problem although it was not an easy solution. Hopefully, she conveyed notice of the issue to your software people (AI robots).
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
MISLEADING
on March 27, 2026
Posted by: SENIOR7115
from WASHINGTON
SOMEWHAT EASY TO FILE BUT WAS TOLD IT WOULD BE SAME PRICE AS BUYING. THE PREMIER WAS $89 AND THIS WAY COST ME $129. VERY UNHAPPY JUST BECAUSE I DONT HAVE WINDOWS 11
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Everything went great
on March 27, 2026
Posted by: Deer 611
from VA
We have used HR Block for 20 years. This year we had software problems with the return, after reinstalling the software 3 times and many hours on the phone we decided to try Turbotax. Considering this was the first time using Turbotax everything went great.
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
Thank you for making the switch to TurboTax. We’re grateful for the opportunity to serve you this year and aim to be your go-to resource for every tax season ahead.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Program 2025 is much worse than previous years
on March 27, 2026
Posted by: ewa13
from Ca
The previous program was much better. It asks several times for the verification of the same things. Not properly transmits all the information from previous taxes. It does not show information from previous year. The information like names of financial institutions which are the same for years asks many times in different places. It was much harder to fill the taxes this year because of software change.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not what I would have liked
on March 27, 2026
Posted by: K47T
from CA
I do not like on-line TurboTax. It will not let e see things again or correct if I think I made an error. I would not use it except it is the only way to have info imported. I was very disappointed that I had to use the on-line version.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
More difficult
on March 27, 2026
Posted by: GCJones5360
from Colorado
The "on-line" web process was more difficult than using the purchase Turbo tax item from the store and I wasn't able to look at individual forms or completed forms until the very end after I had to purchase the software. Also, the on-line version was a lot more expensive and especially adding the state version .
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Bad experience Need help
on March 27, 2026
Posted by: Jim Good
from CO
This has been one terrible experience! I would swear but it would not do me any good! It failed to save my work and I lost it all. When I reopened it up it just said, oops something went wrong. After reentering it told me there were six items that needed to be fixed because the download from Raymond James did not fill in all the required spaces. Now, because. I do not have all of 2024's AGI you cannot E-file. Toping it off, It won't print my returns so I can mail them at the post office. This was much better when it came on a disk!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax Online not for me
on March 27, 2026
Posted by: LMF76
from MI
I have been downloading Turbo Tax software for years and felt that the online tax filing was not user friendly and much more complicated with AI generated assistance. I will not use it again..
Written by a customer while visiting turbotax.intuit.com