Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax is easy
on March 27, 2026
Posted by: FileByMySelfPing
from MI
It is easy and auto fill most of the data from linking to my W2 and financial institutions.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to use
on March 27, 2026
Posted by: Brown Taxes
from FL
It was easy to use.
The price was higher than normal. I didn't need expert help but had peace of mind in case I needed it.
The price was higher than normal. I didn't need expert help but had peace of mind in case I needed it.
Pros: I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is Adequate!
on March 27, 2026
Posted by: Nicknamealreadytaken88
from NE
I think the product is adequate for my situation. I'm disappointed the system didn't prompt me to add my quarterly estimate payments somewhere along the way. It was only when I recognized that my liability was unusually high that I had to ask how to backtrack and input the payments.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax gets better every year!
on March 27, 2026
Posted by: tomtom16
from Florida
Easier to use each time I use it. Even the online version was sufficient for our needs.
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I feel confident my returns are accurate.
on March 27, 2026
Posted by: Operawoman
from Minnesota MN
I feel confident my returns were prepared accurately and professionally based on the information provided by me
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
NOT BAD AT, GOOD JOB TURBOTAX!
on March 27, 2026
Posted by: ELIAH3
from Washington
GREAT FEATURES WHEN YOU NEED IT. I cant wait to see what the future entails!
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Like Flying Blind
on March 27, 2026
Posted by: ZMEG
from PA
I have been using the desktop version of Turbo Tax for years and i worked very well. I do not like the online version of Turbo Tax that I was forced to use because i could not get a download version for my desktop computer. The online version feels very "blind". There is no way to see the forms as you work, and it's very difficult to backtrack into questions like "Did you itemize your federal return last year?". I do my own taxes because I am a control freak, and the online version of Turbo Tax does not allow the feeling of control at all. I am going to add that was difficult to upload this review because I could not find an used "nickname" for my name with only 4 letters to use.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Forced to use Credit Karma account to avoid fees
on March 27, 2026
Posted by: CDTTCK
from CA
It is absurd TurboTax charges money to direct deposit money into a personal checking account instead of an Intuit-owned Credit Karma account, regardless of being able to access funds early in Credit Karma.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.
Written by a customer while visiting turbotax.intuit.com