Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,654 Reviews)
Rating breakdown 49,654 reviews
5 Stars
36,179
4 Stars
6,029
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Disappointed in Humanity
on February 9, 2025
Posted by: John 117
from WA
Confusing with entering data about crypto currency. Says I need to use premium plan and I would save $40 but at the end when you file your return you have to pay the full $129 dollars. Long story short, not impressed...
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax
on February 9, 2025
Posted by: skoolz_old1
Easy to use and simple. I will be using turbo as my go.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good
on February 9, 2025
Posted by: kris1144
from United States
good and easy process...............................
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWSOME
on February 9, 2025
Posted by: Scampbell0
great no problems except I couldn't get an advance
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing
on February 9, 2025
Posted by: Anonymous
I love useing TurboTax. It gets easier each year. The first time I used it I struggled because it was my first time doing my own taxes but now it's a breeze with the help of the TurboTax team. I've been useing TurboTax for a few years now. Thank you TurboTax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbotax Used to be Excellent. Not Anymore.
on February 9, 2025
Posted by: PJB2490
from Aurora, IL
For years, I used a download of Turbotax to my desktop or laptop to complete my tax returns and transmit them via Turbotax/Intuit. This year, I was no given that option. That is problem number 1. I would rather not give Intuit access to my tax return data, other tan the file necessary to submit the returns.
Problem Number 2 was that because I had not filed with Turbotax before, my capital loss carry-forward was not included on my return. The system did not automatically ask me whether I had a loss carry-forward. It took 45 minutes and a call to the help desk to finally locate the instructions to actually enter the loss carryforward. This is a major regression in the software. The software used to always ask if I had a carry-forward. It makes me wonder what other questions the system should have asked me but didn't. This software used to be incredibly user-friendly. It isn't any more.
The software also does not automatically give the option to print the returns and all the schedules. I was able to print the returns, but not the supporting schedules. I should not have to hunt for that function. It should appear AUTOMATICALLY.
I will likely not use Turbotax for my taxes in the future.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax Fell Short 2025
on February 9, 2025
Posted by: Peaceful by Nature
I found this version of Turbo Tax particular un user friendly. There were parts that did not function well. I was told that a state did not require me to submit a tax form then the software kept prompting me to the pages for working on it. I was just going in a loop. This is the worst version of this software that I've worked with in years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good service, but to expensive
on February 9, 2025
Posted by: joshr_04
from Washington Court House Ohio
very easy step by step. But honestly wont use anymore due to the fees and the amount charged to file taxes. over $200 to file taxes is a little excessive. Have used for 10 years but this will be my last year unless the fees go down
Written by a customer while visiting turbotax.intuit.com