Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
MOstly good
on March 27, 2026
Posted by: JSwear
from TX
Product worked well as always. The $45 for an "expert review" was a joke. all he said was the software had it done.
Response from turbotax.intuit.comBy TurboTax Care Team, March 27, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love tt
on March 27, 2026
Posted by: Islandqueen85
from 6708 Gulf Beach Hwy lot 8
Easy and fast I love turbo taxes.vwill use them every year
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax for the win
on March 27, 2026
Posted by: gheif
from Arkansas
Worth the time and money savings vs having it done by a CPA or Tax Service.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled we could help you save on filing fees this year. Providing professional-grade results without the high cost of a private firm is exactly why we’re here.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax makes filing taxes so easy!
on March 27, 2026
Posted by: CuteKate
from Florida
My experience was very good! I used the help buttons when confused.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thanks for a solid product!
on March 27, 2026
Posted by: Sohail_md
from Fremont, CA
It was a nice experience using TurboTax this year! With some support from Claude AI to clarify questions along the way, the process was very smooth.
A suggestion: Consider integrating an AI assistant (like Claude) directly into TurboTax to help users understand complex questions in real-time. Many of the prompts are confusing for first-time filers or those with unique situations (RSUs, IRA conversions, AMT, etc.), and having an AI explain what each question means would make the experience even better.
Thanks for a solid product!
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
so so
on March 27, 2026
Posted by: mary8857
from pa
I don't agree with you changing the windows that are compatable. I always used desktop version and was able to bring over the previous year. I could not bring over 2024. I don't think I will buy next year. I have used since 2017.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It works just answer the questions.
on March 27, 2026
Posted by: Ubangi
from Calif
Purchased TurboTax for 2025 but downloaded 2024. Called help line. Representative was very helpful and arranged for me to load correct year.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Helpful AI but navigation is tricky
on March 27, 2026
Posted by: Zeke2008
from ohio
The software did not prompt me for estimated payments that I made nor the schedule 1-A entries. I saw the numbers didn't look right on viewing the return and had to search for the errors. I recommend that users prepare their return manually to get a sanity check as to whether that are any errors. I mainly used the software for the eFiling and capital gains calcs which it did very well. The print button is buried and was hard to find. The AI support query was very helpful in solving my issues. The state return entry is integrated very well.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com