Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Pretty good in the cloud using Premiere.
on March 27, 2026
Posted by: Runner Tee
from Virginia
The one main problem I had that really slowed me down was continually dealing with my "imported" data as not being either a "duplicate" or being warned that it may no be correct. I want it accurate so I don't have to continually look at nearly 100 pages of brokerage information to find what I need and confirm accuracy. On a positive side, the AI help was awesome and having used Deluxe in past, this Premium was different enough (as was doing it in the Cloud) that I asked numerous questions the AI helper. I was also disappointed that every time I stopped once I got into the State return and returned, i was forced to start over at the beginning of the state section. That was annoying for sure. I hope it's better next year, as I know you will do. All in all, can't say it was enjoyable...doing taxes sucks!
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
ONLINE MORE DIFFICULT THAN DOING OLD WAY.
on March 27, 2026
Posted by: MELPRIGGE
from KY
ONLINE MORE DIFFICULT THAN DOING OLD WAY.XXXXXXXXX
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
not worth it
on March 27, 2026
Posted by: 2broke79
from IN
Nickel and dimed with unexpected fees to the point it would have been cheaper to use a live accountant.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Disgusting
on March 27, 2026
Posted by: tuscate
from California
Repulsive, a genuine scam, it is cruel the way you have created this
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Sorry that I am disappointed.
on March 27, 2026
Posted by: BWT4244
from Texas
I am not happy with the changes that were made in Turbo Tax this year. I only hope that it is correct. I do not feel confident about the process at all. I have been a user of Turbo Tax since the early 90's. I have always felt confident when using historically. I prepared all of my family's tax returns for many years on Turbo Tax. I was a practicing accountant early in my career.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
A real step backwards
on March 27, 2026
Posted by: StudRob
from 170 Oak Hill Drive
The on line system is much more complicated and time consuming. I've used the downloadable Turbotax fo years and I like it much better. Last time I will use the on line version.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Very disappointed
on March 27, 2026
Posted by: Emeal
from Tx
Multiple screens are broken. When you click a checkbox, the screen jumps but nothing happens. You must click it a second time. The wording in several places is ambiguous and confusing. After moving forward 3 screens, I should be able to go back, one screen at a time. Some screens do, most do not. It takes you all the way back to screen one. Some screens open empty. You must scroll way down to find the buttons, etc... Most screens require too many clicks and the requested info is spread over too many screens. I find this latest version to be the worst version ever.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax provides all the tools you need
on March 27, 2026
Posted by: Anonymous
from Minnesota
Turbo Tax is accurate and answers all of your questions. I love the tools they provide in doing your taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com