Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Excellent program -needs improvement in a few item
on March 27, 2026
Posted by: katzej
from Missouri
1. It was not clear how to enter the quarterly payments that I have made to the IRS for credit towards 23025 taxes. I ultimately found it by searching the topic, but it should have come up automatically. 2. I had trouble deciding how to enter a QCD written by personal checking account linked to my IRA., I was deducting my charity donations from the minimum mandatory withdrawal amount. It more clearly states how to do this with direct transfer of charity money from the bank to the charity but only makes a vague statement ABOUT HOW ONE CAN USE PERSONAL CXHECKs linked to the IRA account if one is not itemizing. Being a new part of the tax law, you should provide more detailed information. 3. A longstanding issue is that it is difficult to go to any exact location in the program... It usually takes one to the start of that large section and one must reanswer previously answered questions to get to where one wants to be.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super easy
on March 27, 2026
Posted by: Merlin7777
from UT
Super easy, been using them for years. I really like how TurboTax takes care of my capital loss year after year so I don't have to calculate it myself!
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Experience!
on March 27, 2026
Posted by: Chartia
from Georgia
I like the Turbo software because it is seamless, easy, step-by-step instructions, with additional language to explain things when necessary.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo-Tax is accurate
on March 27, 2026
Posted by: Old Plugger
from Georgia
The number 1 complaint I would have is that some of the instructional data is difficult to find and the program changes too much from year to year.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My hero
on March 27, 2026
Posted by: kevin69999
from Georgia
It is nice to be able to have all my information in one place over the years and to be able to file so easily. Thankyou Turbo Tax , you are my savior , you keep this American dream alive for all of us even if we are sheep, you guide the flock to where we need to file.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
estimated tax paid
on March 27, 2026
Posted by: paid tax
from Ill
It was not abundantly apparent where to put estimated tax paid!!! took me a long time Was grateful for Debra's generous assistance C Zalski
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Okay
on March 27, 2026
Posted by: Minschp53
from WI
Sometimes the Forms are not as described the same as in your directions. I kept having to go over all the forms more than twice.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tubo tax 2025
on March 27, 2026
Posted by: 52453
from Washington
took some time but self explanatory with some focus. Have used turbo tax for years. This is the first time online with a different format.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com