Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,654 Reviews)
Rating breakdown 49,654 reviews
5 Stars
36,179
4 Stars
6,029
3 Stars
2,815
2 Stars
1,795
1 Star
2,836
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Using Turbo Tax makes it easy
on February 10, 2025
Posted by: h2josephg
from Maine
It was east to use Turbo Tax, directions were clear
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
More into up-sells than ever before
on February 10, 2025
Posted by: Syves123
from Minneapolis, MN
I've used TurboTax to file taxes for the last 15 years. It was always a good stable product. Definitely over the last several years I've noticed a dramatic increase in the number of attempts to upsell or re-direct the consumer to something other than what they intend. Definitely gets frustrating when simply trying to navigate through the process and get to the next screen. Curious with the system now tracking how much time is spent filing taxes, how much of this time is just clicking "continue" or "skip" or "Don't Add Max Benefits". Seems like there is a large opportunity to actually streamline the product if the goal was better consumer experience, not increased profit opportunities for Intuit.
Only other comment on how product seams to be worse than previous years is less ability to just skip to forms and enter data manually without answering a dozen questions upfront. Not sure of the benefit here, just seems confusing and unnecessary.
Only other comment on how product seams to be worse than previous years is less ability to just skip to forms and enter data manually without answering a dozen questions upfront. Not sure of the benefit here, just seems confusing and unnecessary.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on February 10, 2025
Posted by: labraggs
I've been doing my taxes with turbo for over 5 years, so everything is good for me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
return to where I left off.
on February 10, 2025
Posted by: wes2480
from Eugene, OR
you took the link to return to where I left off on taxes. This was separate in the Left column in prior years. Please return it next year. Wes
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax makes tax season painless!
on February 10, 2025
Posted by: Anniek777
from Corning, NY
Turbo tax is so easy to use! I had a new side hustle this year and filing this addition income was easy and they helped me track down all the deductions I qualified for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
User Friendly
on February 10, 2025
Posted by: jimbo314
Easy to use and helps to find the best deductions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy
on February 10, 2025
Posted by: Anonymous
it was great and helpful and easy to do.
I will use again
I will use again
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Happy Every Year!
on February 10, 2025
Posted by: Mo513
from Cincinnati, OH
Really easy to follow! Love how the information carries over year to year!
Written by a customer while visiting turbotax.intuit.com