Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,665 Reviews)
Rating breakdown 49,665 reviews
5 Stars
36,185
4 Stars
6,034
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
What happened to TurboTax????
on March 27, 2026
Posted by: TooBroke4This
from PA
Went from filing for free to paying $200- because I received unemployment???? Not confident in correct filing- rejected once already for mistake that should have been caught. Used TurboTax for years happily, but feels like a complete scam now
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax just works
on March 27, 2026
Posted by: thevmp
from CA
Been using for years. It gets your taxes right even if you have relatively complex situations.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
does the job
on March 27, 2026
Posted by: LHM27
from IN
was fairly easy to follow. don't particularly care to do online. couldn't complete on computer because it's too old
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great tool
on March 27, 2026
Posted by: Will i am 777
from CA
Convenient and efficient as always. Love that it takes into account all new tax laws and I don’t have to research or hope my personal tax accountant knows everything. App and website are easy use. And I like how info carries over year to year.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on March 27, 2026
Posted by: Catwoman81
from Mississippi
Did my taxes without. Expert. Found it to be easy to file.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Help
on March 27, 2026
Posted by: HHelpP
from AZ
Turbotax was giving me errors after I fixed the items. Called in and was guided to repeat what I had tried, worked on one error but other error kept showing up. was asked to shut down my system and restart - then it worked. A major hassle and many hours wasted!
had question about 1095-A. Q&A answered my question.
had question about 1095-A. Q&A answered my question.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Too Expensive
on March 27, 2026
Posted by: Fiddlestick51
from MO
Far too expensive if you need to upgrade from the free plan.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Use other software - avoid the constant up-sell
on March 27, 2026
Posted by: Colin74
from Virgina
I have used Turbo Tax for years, but I think I might be done. While the process is relatively straight forward, you are constantly being up-sold to buy additional products and services or advice. It feels like your fighting off a used car salesman. This year Intuit has also ceased operation of the ItsDeductable software, and come to find out, you are unable to import tax data from in the online version from other competing software. The whole thing just feels like a mess and time to investigate alternatives.
Written by a customer while visiting turbotax.intuit.com