Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Turbo tax on line version is not as good as before
on March 27, 2026
Posted by: XYYWU
from tx
I paid estimated tax last year, it said it is uncommon. Almost missed it.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTaxisNice
on March 27, 2026
Posted by: Jjohn142
from Illinois
Great information and explanations of processes and procedures when filing.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Hate the new format
on March 27, 2026
Posted by: not loving the new format
from 1319 E SAVELAND AVE, LOWER
I don't think Turbo Tax even linked my returns. I found the new format difficult to search & find my forms for review. Once I paid, I could view and revise before submitting.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was great!
on March 27, 2026
Posted by: Lilbuddy33
from FL
Turbo Tax was very accurate in helping to process my taxes and the Tax advisor Patrick was helpful in looking over my taxes
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
It’s rewarding to hear that experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Easy, but not the easiest...
on March 27, 2026
Posted by: BDPjr
from AZ
I'm still not sure about TurboTax. I felt the program kept pushing upgrades, and it got to the point that I was confused as to what I paid for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
HUMAN HELP W/STOCK SALES
on March 27, 2026
Posted by: NANTHAI
from COLORADO
NO GUIDANCE WITH STOCK SALES THIS YEAR, AND KEPT ME BACK FROM COMPLETING FILING B/CAUSE IT WANTED ME TO VEFIFY EACH STOCK SALE. NEEDED HUMAN SUPPORT TO SORT IT OUT...MARA FIXED ME UP RIGHT AWAY...EVIDENCE THAT INTUIT WANTS TO MOVE AWAY FROM HUMAN SUPPORT....MARA HELPED ME IMMESURIBALY...REALLY GOOD ABLE TO DIVE IN B/CAUSE SHE COULD VIEW MY SCREEN...THANK YOU.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good job turbo tax
on March 27, 2026
Posted by: Cindyfcheck
from oregon
was great didn't take too long, much easier than we thought
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
What happened to TurboTax????
on March 27, 2026
Posted by: TooBroke4This
from PA
Went from filing for free to paying $200- because I received unemployment???? Not confident in correct filing- rejected once already for mistake that should have been caught. Used TurboTax for years happily, but feels like a complete scam now
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com