Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Disingenuous In-line Product/Marketing
on March 28, 2026
Posted by: Anthony1973_01
from Texas (TX)
The product selection for 2025 taxes felt "scammy."
As a long-term customer, I was disappointed by the 2025 tax year product selection workflow, which lacked the transparency I’ve come to expect. Specifically, the 'Expert' add-on was presented early in the process without a clear 'opt-out' or 'remove' button. Despite declining the service in subsequent screens, the upcharge remained in my final invoice.
The lack of a 'remove' option within the billing summary itself is particularly problematic. Requiring users to navigate to a separate side-menu to recalculate their bill feels disingenuous and creates a significant barrier for less tech-savvy users. I hope to see a return to a more straightforward, less "scammy," and honest interface in future updates.
If these marketing and sales tricks remain, I will consider using a different product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Experience
on March 28, 2026
Posted by: Anonymous87856
from PA
Overall it was a good experience. There are some bugs which I needed to redo parts of my return. Overall I will use again next year.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product!
on March 28, 2026
Posted by: Mitch 17
from Tennessee
First time using the online version. It was very user-friendly.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is easy to use
on March 28, 2026
Posted by: Zeusmac22
from Arizona
Turbo Tax is easy to use and is an affordable alternative.
Pros: My employment status changed this year, I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We’re thrilled we could help you save on filing fees this year. Providing professional-grade results without the high cost of a private firm is exactly why we’re here.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is awesome
on March 28, 2026
Posted by: Courtneyct
from 1521 Dayton Ave
Awesome product. Great way to file your tax return.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for trusting TurboTax this year. We’re already looking into feedback like yours to ensure our service stays as helpful and intuitive as you need it to be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Not as accessible to every user
on March 28, 2026
Posted by: mkym
from MI
I have been using Turbo Tax for 15+ years, and do not like only having an online option, or the need to have to upgrade my laptop to make it compatible.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Taxes eases the paid of filing!
on March 28, 2026
Posted by: Kemp63
from 2841 Brookside Run Southwest,
First time filing on-line vs. download app. A bit more questions to navigate, but made it through the process with relative ease. Overall, not a bad experience.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great
on March 28, 2026
Posted by: BryceM20
from CA
It was my first time filing my own taxes, it was not too bad.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for trusting TurboTax this year. We’re already looking into feedback like yours to ensure our service stays as helpful and intuitive as you need it to be.
Written by a customer while visiting turbotax.intuit.com