Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbotax is awesome!
on March 28, 2026
Posted by: Jerry20260328
from California
The entire experience is smooth and easy to follow
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nakita is awesome!
on March 28, 2026
Posted by: Nakita123
from Utah
Nakita Cusich was fantastic to work with. She was patient, kind, and took the time to understand my situation. She made the process smooth and ensured everything was handled correctly. I truly appreciate her help and professionalism. Thank you!
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re so glad our tax expert team could make your tax season a little easier. Providing human expertise when you need it most is exactly what we strive for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on March 28, 2026
Posted by: DavidB59
from GA
Very easy to use. Walks you through the process step by step.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is easy to use
on March 28, 2026
Posted by: MaggieCorina
from NC
Liked the ability to ask questions and get helpful feedback with answers.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We appreciate the feedback on your experience with our tax experts. Our goal is to ensure you never feel like you're filing alone, and we’re glad we could support you this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax rocks
on March 28, 2026
Posted by: Matt198789
from Michigan
Excellent ease of use. Great product. Would definitely recommend.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
jump in a hole
on March 28, 2026
Posted by: vPPPPP
from MA
charged us money when we tried to use free services, messed up state returns so now i have to do those over again, irritating
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy
on March 28, 2026
Posted by: chanb0690
from ga
first time doing my and my spouse tax return and it was super easy.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
NEVER AGAIN!! NOT FREE, NOT QUICK!!!!!
on March 28, 2026
Posted by: Ripped Off Taxpayer 1000
from PA
NEVER AGAIN!! I used TurboTax on CD for 20 years, this year it could not be found in stores that way this year, only down load codes, s I chose to just use the online so called FREE version. I had 1 1099-B from a Life insurance policy for $315, that made me have to upgrade to TurboTax Premium for $129!! By the time I filed, 3 hours later by the way NOT 30 minutes, total cost was $189, so much for FREE!!!. I will just go to someone to do my taxes next year, will b quicker, cheaper, and I feel more secure as I felt, ad still feel like a bared my soul online to hackers, I will be paranoid for months now about identity theft. NEVER AGAIN!!!
Written by a customer while visiting turbotax.intuit.com