I did my own taxes on Turbo tax and love how they find every potential tax break you can get. It has further information if you dont understand a question or in doubt. I did not use a live chat help, as it was pretty self explanatory. I love that it triple checks for any mistakes and has you fix them.
Pros: My employment status changed this year, I had a baby
Unexpected problems with filling in DIV info. System did not provide the forms from prior year, so the info was re-entered. Then, those forms came up later, shown as blank, and had to be deleted. Not sure why this was an issue because have never had this happen before.