Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax is awesome
on March 28, 2026
Posted by: JWBWPen
from FL
Very easy to navigate. Easy to understand directions
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good but Frustrating
on March 28, 2026
Posted by: KandTSK
from PA
This version was frustrating to use (compared to version purchased in previous years). Although at start of the process it transferred data from prior Turbo Tax years (I used Turbo Tax for at least the last seven years), when it came time to e-file, it said I had not used Turbo Tax to file last return. That makes no sense to me. That made me track down prior filing. Second, I got caught in a perpetual loop in which, when I declined to have the Identity Protection, I had to re-enter (or at least go through) e-filing data. This happened three times. Only by signing out, and then reentering the data a fourth time, did the program go beyond the loop. The Help tab did not provide much help or explanation in that situation. Third, It is all e-file, or all mail--there is no ability (as far as I could see) to have some returns mailed in (like PA, which requires certain info to be included with the return, like a list of all trades generating LT and ST gains) and some e-filed. Turbo Tax does a good job, but this year was much more frustrating than years past--I suspect it was the rigidity of this on-line version that was the problem.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax review
on March 28, 2026
Posted by: MM Review
from Arkansas
Software was useful, relatively easy to navigate, explanation of items was very strong. Information accuracy good, no compatibility concerns.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbotax
on March 28, 2026
Posted by: Jeff Pxxxxx
from Texas
Not that user friendly.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great tool, frustrating forced upgrades
on March 28, 2026
Posted by: PPPBBB
from TN
Helpful, but the pushy upgrades are frustrating. I've used TurboTax each year and it has been very helpful. But I don't like the fact that the program automatically upgrades you to a more expensive deluxe plan, and it is extremely difficult to navigate to a page where you downgrade to a standard plan without the extra bells and whistles.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on March 28, 2026
Posted by: Binky444444
from CT
Easy peasy. Customer service rocks! Such a great product.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re so glad our tax expert team could make your tax season a little easier. Providing human expertise when you need it most is exactly what we strive for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awsome!
on March 28, 2026
Posted by: Meimei88
from california
Before I file at the desktop, this year start file online at the Intuit online. very nice!
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax makes filing less painful!
on March 28, 2026
Posted by: Taxpayer 2026 Texas
from Texas
Turbo Tax is helpful in completing taxes in a timely manner
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com