Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
I HAVE USED TURBOTAX 20 + YEARS LOVE IT
on March 28, 2026
Posted by: COREEN68
from OHIO
WAS KIND OF ROUGH THIS YEAR I HAD TO USE ONLINE, MY DESKTOP PC COULD NOT GET WINDOWS 11
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Online getting better, but I ran into a dumb bug
on March 28, 2026
Posted by: Kawena408
from California
I loved the import feature of my investment documents, and it was pretty simple to go through everything. What I HATED was getting stuck on the "Fix Error" screen to update something on my Return Worksheet. It kept taking me back to the fix error screen every time I clicked on "FIX". This also prevented me from E-Filing. This is a dumb bug!! I'm also not paying to ask an expert. Good thing someone on the community figured it out after they wasted a good chunk of time trying to fix it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax - the best but still room for improvement
on March 28, 2026
Posted by: TSilva207
from ME
While TurboTax makes tax preparation easy and it seems to be very thorough with identifying tax breaks, it is a bit frustrating to walk through all the questions for itemizing and take a significant amount of time to gather the information only to be told the standard deduction is far greater than if you itemize. I could have been done SO much quicker if all I had to do was enter a total for my medical expenses to see if it made sense to itemize. T software makes you separate these expenses into different categories that was very time consuming.
Also, the checkout and finalization process could be streamlined. Like I'm done and ready to file yet the process takes too much time for what it is.
Other than these two gripes, TurboTax is efficient and well organized. Each year it seems to be more streamlined.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Tax completion
on March 28, 2026
Posted by: ErnBob01
from TN
Simple, easy to understand and complete. Looking forward to filing next year
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Tax Program
on March 28, 2026
Posted by: the guam
from TN
I've been using turbo tax for years. It seems bullet proof and easy to complete.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Works Well
on March 28, 2026
Posted by: Halper
from california
Some trouble with AOL browser on Schwab Investments.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I feel duped!!
on March 28, 2026
Posted by: Vfrmurphy
from NC
I was sucked into using this version of Turbo Tax after I had already purchased a desk top version because it would not allow me to download my tax info from Fidelity. I feel duped and was not happy that I didn't get what I paid for!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is ok.
on March 28, 2026
Posted by: JDSSES
from Iowa
It was all ok. Not sure when something is going to show up in 2 places but got it figured out.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com