Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Turbo Tax is good, but not as good as it should be
on March 28, 2026
Posted by: Dannyboy114
from MA
Good, but could be better. Had trouble finding where to enter my QCD donations from my IRA and had trouble locating some other places to enter information. I was not able to find the entry places using Turbo Tax , so I ended up using AI- Claude which was very helpful. My take is that Turbo Tax needs to be more consumer friendly like an up-to-date AI site, especially when it comes to locating where to enter specific items.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Lot of trouble
on March 28, 2026
Posted by: Lot of trouble
from Ill.
Clumsy! Not easy to look at tax forms. App didn't record downloaded Sched. B sales. Had to wander around 2210 because didn't find estimated payments.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It's as easy as taxes can get
on March 28, 2026
Posted by: The Eric W
from New Hampshire
It's as easy as taxes can get. Guided prompts, specific to our situation, helped us to find the best choices and deductions.
Pros: My employment status changed this year, I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax can be confusing
on March 28, 2026
Posted by: LauritaB
from CA
My experience was somewhat frustrating. When I was I was looking for a particular form, I was taken in circles.
I was asked questions that I had no idea what they were talking about. Maybe it can be more user friendly. I'm 73 years old.
I was asked questions that I had no idea what they were talking about. Maybe it can be more user friendly. I'm 73 years old.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on March 28, 2026
Posted by: richt111
from new york
turbo tax was easy quick and informative i recommend it to anyone
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax fed and CA returns
on March 28, 2026
Posted by: 2025 fed and ca returns
from CA
Great experience with Turbo tax, thanks for all the details!
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good tool!
on March 28, 2026
Posted by: Kylenv
from NV
Great features interface and support prompts providing good accuracy.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing
on March 28, 2026
Posted by: RSP007
from Tucson AZ
Rick was so patient, kind and helpful. Very professional
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s rewarding to hear that experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com