Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
User friendly
on March 28, 2026
Posted by: marinadelrae
from mn
I have been using turbo tax since i was 16 and it is very user friendly.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent!
on March 28, 2026
Posted by: PropT
from WA
Very understandable and easy to use! Easy to come back and work additional details to complete the forms.
Thanks!
Thanks!
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
been using Turbo Tax for years!
on March 28, 2026
Posted by: Jimdotax
from Idaho
Being retired, we don't have to do Itemized deductions anymore. Turbo walks us through the forms easily.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on March 28, 2026
Posted by: TWWW4444
from mn
Accuracy is amazing. It is easy to use. It has great support. It is compatible with anything.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
STILL DECEIVING
on March 28, 2026
Posted by: Ann in TX
from Texas
While I feel fairly confident in Turbo Tax's ability to accurately file my taxes, I opted to pay the additional fee to have access to a tax expert to answer questions and review my return. While the expert did make suggestions, at no time did they review my return prior to filing. Turbo Tax continues to falsely advertise their products while charging you more at every opportunity. Shame on you Turbo Tax!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
More glitches this year
on March 28, 2026
Posted by: BOBdoneYourTaxes
from CO
Every year the software messes up 1099-misc for rent schedule E. It was worse than ever this year. I would have to keep deleting and re-entering then the deleted entry would just come back. Glitchy.
A new issue this year was it would show all my income but was not adding in one of my 1099-DIV. It took me an extra 2 hours to keep redoing it different ways for it finally to be correct. What a mess!!! If I didn't already know what the totals should have been, I would have had to file amended returns.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It was okay.
on March 28, 2026
Posted by: ccflds
from Ohio
It was okay. I would rather not do it online. would rather do it any other way.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
great savings
on March 28, 2026
Posted by: budJND
from Tennessee
Efficient and like the fact that files can be imported
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com