Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Hidden Fees and Forcing to Upgrade is Ridiculous!
on March 28, 2026
Posted by: JazzG1996
from Texas
It would have been nice to know that TurboTax FORCES you to upgrade whether you want to or not. The hidden fees were beyond frustrating.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax easy to do again in 2025
on March 28, 2026
Posted by: RWE4141
from NC
Turbo Tax very easy to use and help all along the way even without the paid add'l upgrades.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Love Turbo Tax
on March 28, 2026
Posted by: veelop
from Illinois
Miss the CD Desktop Version but the new version worked for .
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Lets go Turbo
on March 28, 2026
Posted by: Tally Taxes
from fl
Great product, affordable,easy to use! File on your own or get help
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Did not like TurboTax online
on March 28, 2026
Posted by: Susanne G
from AZ
We had to engage one of your experts who was very helpful and good, but this was because we had a lot of trouble with TurboTax online which we will never use again. We usually download the app.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax - a little disappointing this year
on March 28, 2026
Posted by: Tom Retired
from Connecticut
The Turbo Tax program was good but there were a lot of roadblocks. Since I could not download the program onto my computer with Windows 10, I lost the ability to use my 2024 tax return information. I thought that the live program tended to be a little more confusing than the regular program. When I opted-in for the live version, I thought it stated that I could switch back to the original version. I could not go back without paying for another program. I have been using Turbo Tax for over 40 years and this year it was just OK. I guess that that I was expecting more.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
This was painful
on March 28, 2026
Posted by: Sadcloud
from MN
This was an excruciating experience. Like pulling teeth. The runaround to log into websites for investments was absolutely terrible. Logins to major companies would fail for no reason, pull only some information, then demand additional information that was not available in any of the tax forms provided by the institutions nor any of their documents, grinding the entire process to a halt. Aparently this was all in pursuit of "additional tax benefits" that did not actually impact anything. This was awful.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
I like Turbo Tax
on March 28, 2026
Posted by: Edward 121212
from MD.
Had a hard time with K1 info entry. On line premier different then desk top version.
Written by a customer while visiting turbotax.intuit.com