Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
not as user friendly
on March 28, 2026
Posted by: nunya666
from tx
I found the new turbo tax less user friendly than in previous years. It was harder to navigate and to find forms that i used to "jump to". Just not as intuitive.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax Online is Abhorrent!!!
on March 28, 2026
Posted by: JPS 98
from Texas
Using the online TurboTax is abhorrent. It is not user friendly. You need to support Windows Users who cannot upgrade to MicroSoft Windows 11 with better product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the best.
on March 28, 2026
Posted by: ShaGator
from FL
Turbo Tax is mostly clear and straightforward except the foreign tax credit portions.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Filing taxes should be free
on March 28, 2026
Posted by: Marx69
from New Mexico
The constant upselling is infuriating. and it always ends up being more expensive than initially advertised. Also, stop lobbying the government against being able to file for free. Its absurd that filing taxes, a requirement for everyone, is fee-for-service
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I continue to use and file with TurboTax
on March 28, 2026
Posted by: jr 33
from Delaware
For the most part it was straight forward. The new format was an adjustment and I found some check and corrections a little confusing.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great, and the assistance is even bet
on March 28, 2026
Posted by: Keith 65
from Georgia
Great experience! The Agent saved me a lot of money!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Difficulty with data entry
on March 28, 2026
Posted by: NMfiler2025
from New Mexico
Difficulty in getting page to advance to add additional information to investment and itemized deduction page. The pull down slide on the right side of the page was often not visible. This made having to exit and enter the program repeatedly. Very time consuming. Please fix this.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is Easy and Help but not Flawless
on March 28, 2026
Posted by: MJM98
from Arizona
This was my first time using TurboTax in many years (H&R Block was free and/or affordable to veterans for a time). I did find entering and importing data to be very easy and explanations and information about filing requirements very helpful. The only reason I did not rate this product as a 5 is because it would not allow me to finalize and e-file my Arizona state taxes as a result of a requirement to include the payor name for out-of-sate municipal bond interest. As a result of the inability to include this information though TurboTax I was unable to e-file and required to print and mail my return and by check. Seems like it would be an easy fix for TurboTax to include an option to include the information.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com