Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
-uck
on March 28, 2026
Posted by: endless loop
from texas
IRS keeps rejecting 2025 because 2024 has not been processed yet. and program keeps me in a loop saying the same thing
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
its great
on March 28, 2026
Posted by: whowhodat
from nj
easy nice great wow recommend amazing concur super
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Major difficulties filing
on March 28, 2026
Posted by: GiacomoN
from OH
Turbotax could not file 2025 because it said I had not file with Turbotax 2024, but I did, and, in fact Turbo tax, had uploaded that 2024 information to start completing my 2025 forms. It took an hour or more on the phone to straighten this out. I also disliked the repeat efforts to up sell me. As a result, I will probably use a different service next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great web software but very poor phone customer se
on March 28, 2026
Posted by: AL2026
from CA
Great web software but very poor phone customer service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
its alright
on March 28, 2026
Posted by: chrisaaasfasdfasd
from MA
The help button doesnt do much. Provide real help.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EASY , VALUE FOR MONEY
on March 28, 2026
Posted by: CORNELL B
from FLORIDA
EXCELLENT SERVICE. VALUE FOR MONEY. I HAVE USED FOR YEARS!!
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is easy
on March 28, 2026
Posted by: Npk25
from Michigan
I find turbotax to be easy to use. I like when I can click on the ? and get more information or do a search.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
This was super frustrating
on March 28, 2026
Posted by: jon15923939
from CA
Very frustrating experience, and I work in software. Lots of bugs. File uploads but software does not parse values correctly. Lots of "review this form" but not clear what needs to be reviewed. After reviewing and confirming, still sent back to review over and over again. Threats to pay $59 or your state taxes will be deleted despite signing up for promotion to free e-file.
Written by a customer while visiting turbotax.intuit.com