Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Turbo tax is only for basic taxes
on March 28, 2026
Posted by: 13569
from Oklahoma
Some of the reviewed documents before submission did not explain what it was asking for, nor could I find what I was looking for. It would also not allow me to skip the page. Still not sure I understood a few pages and that stresses me out. Will be using a person next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Can I supersize that for you?
on March 28, 2026
Posted by: TiredOfCorporateCoercion
from None of your beeswax.
More complicated than ever before. Keeps bringing up the wrong results, had us scratching our heads trying to figure out how to navigate back and forth. Then they bombard you with the up-sell, hey do you want to spend more to get extra help? I suspect that is the sole reason they made it more complex so you give in and pay the extra for an 'expert' to guide you through.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Product
on March 28, 2026
Posted by: Marcianick
from Michigan, MI
I engaged with two individuals with Turbo Tax. The first individual was Alfred and he was very helpful. The second individual I could not understand his name because his accent was very strong. The second person was not helpful.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Online version is a huge disappointment.
on March 28, 2026
Posted by: Lubo26
from NJ
This was my first time using the online version since my old computer cannot be upgraded to Windows 11 which is required now. The process of filling everything out is not as easily navigated as the downloaded version, nor is the AI help. I did not see an ask the community button and there was a problem with one of my returns. Since I couldn't figure it out after multiple tries, I will need to mail it in and hope the IRS corrects it. There is a glitch in the system when trying to file. When selecting paper for one and efile for my other 2 turboxtax glitched out. Once I changed the option to save for later, the program was able to proceed. I used to buy the Premium download for under $100. The online version is more than double that. It will be cheaper for me lo buy a new laptop with Windows 11 for next year. Very disappointed in both price and quality.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is amazing!
on March 28, 2026
Posted by: Jackiediane62
from Florida
Easy process to navigate through. I was able to upload my W2 information easily.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
hard to use
on March 28, 2026
Posted by: britton123456567789
from Ohio
Previous years were much easier to navigate. Extremely hard to go from one form to another.
Upsells were extremely confusing and excess.
I bought state and federal but description made it seem like I needed to pay for state
THIS FORM WILL NOT SUBMIT BEEN TRYING 10 MINUTES
still will not submit. can I file without submitting? no red notices I did not fill out something
Upsells were extremely confusing and excess.
I bought state and federal but description made it seem like I needed to pay for state
THIS FORM WILL NOT SUBMIT BEEN TRYING 10 MINUTES
still will not submit. can I file without submitting? no red notices I did not fill out something
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the best!
on March 28, 2026
Posted by: Reelitin26
from OH
Very user friendly and appreciated the review options to confirm accuracy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Prefer Desktop Version
on March 28, 2026
Posted by: Darlene124
from MO
First time using online version. I very much prefer the desktop version. I was not able to see my possible return until after I paid and was about to download return to IRS. I noticed a form that I thought was not necessary and I was not asked about the items on the form. And it said I had not filed my 2024 return with TT when I've been using TurboTax for at least 30+ years! I don't feel as confident with the online version.
I had computer issues so it was necessary to use this version. I will attempt to go back to the other version for 2026 return.
I had computer issues so it was necessary to use this version. I will attempt to go back to the other version for 2026 return.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com