Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Smooth experience with TurboTax
on March 28, 2026
Posted by: gtSasha
from GA
The experience was very smooth. The user interface was intuitive and explanations were clear.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Interface was ok
on March 28, 2026
Posted by: Jakira99
from California
first time using turbo tax. it took a while to get tthe hang of it and how it works.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Piece of trash product
on March 28, 2026
Posted by: gbfdvzxcb cx
from NY
Can I give it zero stars? The flow was incredibly confusing. I had to exit multiple times and reanswer questions to collect information from previous tax returns that you filed. I spent an hour trying to properly categorize my backdoor IRA contribution (which is an incredibly common scenario). Even this feedback box is doing weird stuff and randomly erasing characters. Honestly an incredibly buggy and frustrating experience, I will almost definitely be switching vendors next year. There was literally nothing redeeming about this experience except it is now over
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
It is good but expensive
on March 28, 2026
Posted by: Nevat
from North carolina
All good, we like Turbotax. It makes tax filing much easier. However, it still took me ~3 hours to complete which is excessive. Also, I paid 188 dollars to file without any live expert help. So, I believe that is excessive.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Relatively painless!
on March 28, 2026
Posted by: StevusMaximus69
from California
It's logical & intuitive how things are set up on TurboTax. Doing taxes aren't fun, but TubroTax makes the experience relatively painless.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax Feedback
on March 28, 2026
Posted by: DWink713
from LA
There were some things missing when left and picked up again and it's expensive to use even the basic version.
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Earl Grochau
on March 28, 2026
Posted by: Earl2962
from Tennessee
Good experience. Just took a bit to get used to the web format.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
not as good as before
on March 28, 2026
Posted by: Melody_W
from CA
desktop and online are not synced, which makes it harder!
Written by a customer while visiting turbotax.intuit.com