Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,657 Reviews)
Rating breakdown 49,657 reviews
5 Stars
36,179
4 Stars
6,032
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Turbo has lost its Turbo
on February 13, 2025
Posted by: Exasperated George
from The Villages Fl
I have been using for several years but much difficulty this year compared to others. It was a real pain --you need to fine tune it or people will go nuts
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome self help app
on February 13, 2025
Posted by: Sewakoto
from Missouri
Self explanatory, easy to use. Safely stores your info.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I Wish I could Leave You.
on February 13, 2025
Posted by: Ticked Off Tax Filer
If I didn't have a decade of tax returns done through TT, I'd leave. Gets the job done, but there are ads and upsells are at every single turn. This whole 'service' feels like a scam to take advantage of people trying to navigate a complicated tax system. I thought that deducting the cost of TurboTax out of my return would be the easiest option, but when I got to the next screen, it said there would be a $40 FEE if I chose to do that! But paying with a credit card had no fee... are you kidding me? That is so slimy. You clearly don't have customers' best interest in mind, just making a buck. My state doesn't require filing State Income Tax, which TT excitedly said "good news, you don't need to file with your state!" Then a few screens later it said "you haven't started your state return - there could be discounts for you there." Yet another opportunity for you to try and upsell me. I see through your games, and they're gross. You're not empowering customers, you're taking advantage of them. I don't use TurboTax because I want to, I use it because I feel like I have to.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is Great
on February 13, 2025
Posted by: Teee1010
TurboTax has been and continues to be our go-to for tax preparation. The ease and helpfulness of the needed prompts allows for a pleasant experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Amazing and simple!!!
on February 13, 2025
Posted by: ChefChris37
from Ijamsville, md
Been using turbo tax for 15+ years it's easy to use and a great opportunity for this younger generation to learn how to file their taxes on their own. I started using Turbo tax when I was in the Military, and I still use them to this day.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Idiot-Proof
on February 13, 2025
Posted by: KimPossible95
from Wayne, NE
I've always enjoyed using TurboTax. It's easy, idiot proof, and makes the tax process painless!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is great
on February 13, 2025
Posted by: Carolynblade
great, turbo is great, love it , totally awesome ..
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Excellent!!
on February 13, 2025
Posted by: Bo55Lady
from TX
I love it, fast and accurate. Easy to understand, Been using this service for many years, gets better each year.
Written by a customer while visiting turbotax.intuit.com