Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
TurboTax is garbage
on March 29, 2026
Posted by: Nickname seriously
from Arkansas
Forces you to pay $129 to file $5 gain in stocks as well as another charge that I don't even know what it was for. Would not let me receive my state refund via direct deposit, sending me through and infinite loop unless I kept it on receive by mail.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Helpful Process But Check Document Upload Accuracy
on March 29, 2026
Posted by: CindyS in CA
from CA
I like the simple questions. However, the document upload process, although easy to use, loaded the "payer" information from two of my three 1099-Rs incorrectly. It listed my own information instead of the actual payer's information as stated on the 1099. My own name and address were listed at the payer of the retirement distributions.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome!!
on March 28, 2026
Posted by: Sabitri
from va
very easy to use. No experience needed. It is very helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo is amazing
on March 28, 2026
Posted by: PemPem876
from CA
Turbo tax makes filing easy, informative and clear
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Navigation
on March 28, 2026
Posted by: Kou24
from NJ
It was helpful to navigate through the process. I could work on my returns at any time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax needs improvement
on March 28, 2026
Posted by: Arcastle
from California
I created duplicate form for a rental property and it was very difficult to delete it.
Also, on form 568 California LLC it kept asking about inventory and I do not carry inventory so I left it blank. in the review it gave me some errors saying that I cannot leave the inventory amount blank so I put a 0; then it gave me an error because that line cannot blank or zero so I ended up puting a 1. A BIG WASTE OF TIME FOR SOMETING SIMPLE.
Also, on form 568 California LLC it kept asking about inventory and I do not carry inventory so I left it blank. in the review it gave me some errors saying that I cannot leave the inventory amount blank so I put a 0; then it gave me an error because that line cannot blank or zero so I ended up puting a 1. A BIG WASTE OF TIME FOR SOMETING SIMPLE.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Many issues for 2025 with Online Version
on March 28, 2026
Posted by: I_Loathe_Taxes
from iowa
had issues with Turbo Tax not recognizing we EFiled for 2024
had issues finding where to enter Iowa 529 info on the state filing
had issues when trying to import data from Wells Fargo and importing my W2
had issues finding where to enter Iowa 529 info on the state filing
had issues when trying to import data from Wells Fargo and importing my W2
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Errors in the Program
on March 28, 2026
Posted by: Maksim Mazurau
from NY
Your software contains a serious error. I attempted to retrieve my Adjusted Gross Income (AGI) from last year's Form 1040-X to cross-reference it with my new tax return. The program suggests taking this figure from Line 1, Column A; however, the *adjusted* amount is actually located in Column C. This discrepancy could result in the IRS rejecting my return and causing delays in filing. I paid $170 for this software and nearly made a critical mistake.
Written by a customer while visiting turbotax.intuit.com