Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
less clear and helpful than it used to be
on March 29, 2026
Posted by: Mark3245
from Florida
answering questions has gotten less intuitive over the past 2 years. Turbotax used to be Amazingly clear with its explanations in the questions and help. Now the questions are a bit mysterious for more complex tax situations (like multi-state) and the help is less helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is stupendous!!
on March 29, 2026
Posted by: Annabelle83
from nc
turbo tax is fast and secure. i use them every year!!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on March 29, 2026
Posted by: Nameer354
from Massachusetts
Easy and fast, helped select all the details and issues were solve yquickl
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax Is Getting Worse and Worse
on March 29, 2026
Posted by: 2026ReviewerASDF
from CA
I feel like the experience got significantly worse from last year. The interface was less intuitive. The in-app advertising made it difficult to downgrade plans. The app was buggy and I definitely didn't finish on time. The expert advise thing was pushed in my face for no reason. I suspect your product managers are at fault for this. The app was buggy too. Renew your focus on the user experience; stop focusing on vanity metrics or inflating your resume.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Great
on March 29, 2026
Posted by: Gman2322
from California
It was simple and easy to use. I enjoyed the process
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Cumbersome
on March 29, 2026
Posted by: Cowgirl2mk
from OR
I did not find this year's version at all helpful. I had to look for things this year that I normally was walked through. This was not a good experience. If I did not know what the return should have looked like, I would have missed inputting several items.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great
on March 29, 2026
Posted by: Latsanity
from IL
Turbotax was very easy to use and intuitive. Would definitely use it again.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
frustrating and expensive!
on March 29, 2026
Posted by: nick15151515
from Tx
Charging way before transmitting, hiding direct deposit options
Written by a customer while visiting turbotax.intuit.com