Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Painful and frustrating to navigate
on March 29, 2026
Posted by: Adam12323
from North Dakota
I found the flow of the TurboTax preparation process to be rather cumbersome and frustrating to navigate, with numerous repetitive reviews and re-inputting of data. Although it theoretically has the capability to directly sync with Coinbase and TIAA accounts, it was able to properly gather data from those entities for me. After significant futzing around trying to get that to work, I ended up just uploading documents and/or inputting data manually. It initially estimated a 2hr estimated completion time but it took more than double that. Also is filled with various "service upgrades" that they periodically try to sell you. I've been using TurboTax for 16 years and have been generally happy with results in the past, but I think I will use a different service next year.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great
on March 29, 2026
Posted by: HKAtl
from ga
Really useful ,easy to file . Only thing is filling price is high . i wish it could be under $100 .
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
AI SUCKS. Do better.
on March 29, 2026
Posted by: CMHF
from NOT DUCKING-WITH-AN-F APPLICABLE.
DUCK-WITH-AN-F AI and your sloppy software. Unhelpful. Circuitous. Very frustrating. I would have finished in 20 minutes if I didn't have to revisit the same 3 questions 20 times.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboSucks
on March 29, 2026
Posted by: Wastedontbuy
from Michigan
Expensive not worth it, just need to take the time to transfer to a cheaper service
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
go somewhere else
on March 29, 2026
Posted by: jjfhdpiuvgqp9w
from minnesota
charge me for everthing. asked same questions over and orver
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax is far from awesome
on March 29, 2026
Posted by: Disgruntled Gnome Child
from TX
Active Military discount did not apply, the product glitches when attempting to input income from a 1099 with multiple fields, and it is overpriced. This is likely the last year that Intuit gets any of my money.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on March 29, 2026
Posted by: Felixthecat94
from California, ca
Great site easy for applying. Felt very secured with my info..
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good to use
on March 29, 2026
Posted by: y0329
from texas
Good to use. Intelligent enough. If this app can provide more details or directly manage the documents and modification that will be even better.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com