Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Easy to use but needs improvement
on March 29, 2026
Posted by: Shwooo
from california
Overall easy to use. But dealing with Forms to fix issues during Federal Review is a nightmare. If any error is found, rather than taking the user to form, you can take the user to the question/entry that is a problem. The form interface is hard to work with given everything is wrapping around.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The Best
on March 29, 2026
Posted by: Dewlittle
from Maryland
Easy instructions and examples helped with the filing process
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turob Tax is dependable, easy to use, and Safe
on March 29, 2026
Posted by: Areneek
from SC
Turbo Tax is dependable, easy to use, and I feel secure in my filing. The online support is fantastic, my suport agent guided me through the tricky issues specific to my state tax filing.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the shout-out to our team. We know every tax situation is unique, and we’re happy our tax experts were able to provide the specific guidance you were looking for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax needs fixing
on March 29, 2026
Posted by: yaodavidming
from GA
Desktop TurboTax needs to be fixed. Had an error message saying "Person on the retun worksheet (my name): Enrollmentstatus must be entered". Yes it was spelled retun on my screen. It kept prompting me to press the fix button to take me directly to the issue but every time I pressed it it took me straight back to the error message. There were no documents with that title so I had to dig for an hour to find the form that it was referring to. Had to refer to a turbotax community discussion to fix my problem. Most uneccesary problem ever, even though I filed correctly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The software is easy to use!
on March 29, 2026
Posted by: HHansend
from Texas
The software is easy to use and makes it much easier to fill out the form and most importantly, it's very secure against hackers.
a Townsend thanks! thumb up !
a Townsend thanks! thumb up !
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
cumbersome at some point
on March 29, 2026
Posted by: Kenz3291
from Missouri
Seemed total longer this year and first try for Kansas State return failed
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
horrible
on March 29, 2026
Posted by: hogstr
from Ohio
this was the worst situation I have ever had with Turbo Tax. Have used this for many years, the old version
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Irritating
on March 29, 2026
Posted by: Loganpo
from nc
I never sold my car but turbo tax kept insisting that I enter a sold date. That was irritating.
Written by a customer while visiting turbotax.intuit.com