Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great User Experience
on March 29, 2026
Posted by: Riskybiz44
from Austin, TX
TurboTax made filing my taxes simple and efficient. The step by step guidance is easy to follow, and even more complex items were handled smoothly. Everything is organized in a way that gives you confidence you’re doing it right. Highly recommend for anyone looking for a straightforward and reliable tax solution.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Payment Problems, Overpaid for Online,wanted DeskT
on March 29, 2026
Posted by: Spouse1234
from Pennsylvania
My TurboTax experience was awful this time. It was my first time doing it online because the TurboTax website kept rejecting both of my credit cards when trying to purchase Desktop. I spent a lot of time on the phone with both credit card companies who said it was on the TurboTax end. Uncertain if I would finish on time, I did it online. And then continued to have payment problems. I then called TurboTax help, who acknowledged there was a bug in the payment software, and then the online worked, without me realizing it, but then i paid too much for it. I also really didn't like the interface of the online version and that i had to reenter driver's license information and AGI, despite having used TurboTax Desktop for years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great!
on March 29, 2026
Posted by: Kate0347
from GA
TurboTax was incredibly easy and fast. Even with multiple W2's and other tax forms, I was completely done filing within an hour. They don't charge you an arm and a leg, and you can use your federal refund as a payment option.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Easy to Use
on March 29, 2026
Posted by: KKarimi
from New Jersey
I have been using TurboTax for years. It is easy to use and seems to be very accurate. It does ask all the right questions and makes reasonable recommendations.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
only ok
on March 29, 2026
Posted by: paula1953
from FL
Not as user friendly as in the past. that is all i have to say.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Pricing vs Time
on March 29, 2026
Posted by: kehare
from VA
Not great on speed, this should be less than an hour.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy filing
on March 29, 2026
Posted by: Omcl
from Florida
Filing with Turbo Tax was fast and Easy with Step by Step instructions.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
RMD info is a son of a gun
on March 29, 2026
Posted by: DLB34
from MI
everything was fine except for the RMD section. Where the heck is th RMD info on my tax documents.. Turns out you have to do your own math which is very frustrating. I'm still not sure if it was done correctly.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com