Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Works well.
on April 15, 2026
Posted by: Blewis008
from Maryland
Easy to navigate and come back to. Prepopulation of forms helps.
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Smooth sailing
on April 15, 2026
Posted by: LighthouseMA63
from MA
The turbotax sevice is a great help every year! Thanks for the great suggestions
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is incredibly helpful!
on April 15, 2026
Posted by: Ajw2013
from North Carolina
Turbotax is super easy to use and very helpful. After years of paying too much for others to do data entry that I can do myself, this is a very helpful system.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent, Tubo Tax will walk you through it!
on April 15, 2026
Posted by: Bobbie G K
from Texas
Excellent, Tubo Tax will walk you through the filing your Taxes, also answers any questions you may have. It should be the national and state standard and fully refunded by the Federal and State governments!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Charging for state even though it shows as include
on April 15, 2026
Posted by: myself1234435234523462562
from Louisiana
Always marketing something that it is not and upcharging at the end.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
CSR Assessment
on April 15, 2026
Posted by: Survey_CSR
from Virginia
Jonel was EXTREMELY patient and helpful. Thank you for making tax season a little less stressful.
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
We’re so glad our tax expert team could make your tax season a little easier. Providing human expertise when you need it most is exactly what we strive for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience
on April 15, 2026
Posted by: Tinamac34
from WI
Great experience in every category! Thank you and will use again next year.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and easy
on April 15, 2026
Posted by: april373
from oregon
Quick and easy, helpful tabs that allowed me to complete on my own.
Written by a customer while visiting turbotax.intuit.com