Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,664 Reviews)
Rating breakdown 49,664 reviews
5 Stars
36,185
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is A #1.
on March 29, 2026
Posted by: Cltigerman
from South Carolina
Turbo tax was easy to navigate and made this as painless as possible. The government is the big pain in the. I'll leave it at that. I've been using the desktop version of Turbo Tax for over 25 years. this is the first year I'don it all online. I will continue to us it online.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Pretty Easy
on March 29, 2026
Posted by: niprutyaj
from AZ
Pretty easy! I was a little concerned that the online version would be too slow, but it seemed pretty snappy
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax
on March 29, 2026
Posted by: jrv12
from California
It was very straight forward. Interface seemed very good, the expert helped me her name was Shalita N.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax became more difficult to use
on March 29, 2026
Posted by: SandyXL
from MI
I've been using TurboTax to file my tax return for many years. Somehow the questions the tool asked me this year became very confusing comparing to prior years, and many times the situations I have are not directly listed in the options to select. In addition, the transactions that the tool pulled in from the bank are missing information. I had to ask AI many clarification questions to complete my return this year. The tool is supposed to be designed to guide someone without intensive income tax knowledge to complete the filing effectively and efficiently, however I found that it was heading to an opposite direction, hopefully the intention is not to get people to use its expert version.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
$130 and I am unable to download documents
on March 29, 2026
Posted by: luke151515
from new hampshire
I had to pay $130 for a simply tax return, and I am unable to download my state tax return that I need to mail in to submit
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hard to report Backdoor Roth IRA conversion
on March 29, 2026
Posted by: Prosperjets
from IL
It is a challenge every year to report backdoor Roth IRA conversion.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Highly Recommend
on March 29, 2026
Posted by: WarriorCat11550
from Virginia
I like Turbo Tax because it's convenient, fast, and fairly easy to complete. I prefer using it over going to a tax preparer.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Awful product.
on March 29, 2026
Posted by: DavidIra
from CA
The online TurboTax is horrible compared to the downloaded version. I only used it because TurboTax forced me to by making the downloaded product incompatible with Windows 10. There is no way to add supporting details, such as showing calculations that lead to an entry. They also make it very difficult to see the actual tax forms, while also making it hard to quickly check a particular entry without enduring endless dialogs.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com